Review That Review with Chelsey Donn & Trey Gerrald
Episode 121: "Dog Walker - 1 Star Review"
Transcription
*Please pardon any and all spelling errors!
[00:00:00] THEME SONG: Everybody's got an opinion.
Every Californian and Virginian.
It's so hard to tell who to trust and who to ignore.
Someone's gotta settle the score.
Trey and Chelsey will help you choose!
Whose views win, which ones lose.
Online haters are comin' for you!
Baby, it's time to Review That Review!
[00:00:30] CHELSEY DONN: Hello,
[00:00:31] TREY GERRALD: Oh, hello, and welcome to Review That Review. We are the podcast that is dedicated to reviewing.
[00:00:40] CHELSEY DONN: Reviews!
[00:00:42] TREY GERRALD: That is Chelsey Donn,
[00:00:44] CHELSEY DONN: And that's Trey Gerrald!
[00:00:47] TREY GERRALD: and together we are,
[00:00:48] VOICEOVER: The Review Queens,
[00:00:52] TREY GERRALD: but first, Miss Chelsey Louise Marie Conchita Donatella Versace Donn. What would you like to
[00:01:01] VOICEOVER: Lodge a complaint,
[00:01:03] TREY GERRALD: about this week, Diva?
[00:01:04] CHELSEY DONN: I think that might be my favorite version of my name to date. Not gonna lie. Okay. So today I want to complain about people that hold grudges for really stupid reasons. And specifically people who like hold those grudges and then make you as a friend listen to that grudge over and over again, like get over it that Ashley didn't bring potato salad to your barbecue when she said she was going to five
[00:01:37] TREY GERRALD: Years ago.
[00:01:38] CHELSEY DONN: Like, I don't want to hear it anymore.
I'm so over the drama. I just can't stand it. And I also try to hold myself accountable to that because listen, we complain every single episode. I am not above complaining. I get annoyed all the MF in time, but I just try to hold myself accountable not to hold a grudge and to have some sort of a variable for everyone else.
Things might change or maybe it was this or maybe it was that, right? Because I've lived experiences in my life, even with like family where it's like, we hold these grudges. We can't even talk to these people and it's just not worth it. Life is too short and let's get over it. So,
[00:02:19] TREY GERRALD: Well, speaking of The Grudge, uh, did you ever see that movie?
[00:02:25] CHELSEY DONN: no. Is it a scary movie?
[00:02:27] TREY GERRALD: Yeah, cause you, do you know the horror movie The Ring? So that was based on this Japanese horror movie called Ringu, and that same director writer also had a very famous other film called The Grudge in Japanese. So, but the grudge, like, was them trying to, like, continue the success of the ring, and Sarah Michelle Gellar was in it, I think.
Anyway, I hear you with the grudging. I thought when you started this, I was like, Oh, no, is this an intervention?
[00:02:57] CHELSEY DONN: oh,
[00:02:57] TREY GERRALD: Well, I just well not for you, but I feel like I definitely hold grudges not like in a devastating way But like if you wronged me in the past, I am gonna be in the back of my mind Well, we'll see if Sarah brings the pasta salad this time, you know,
[00:03:12] CHELSEY DONN: totally, and listen, like, I think that that's human nature, and that's okay, I really do, because I'm the, and like I said, I'm the same way, like, I say this because I understand that tendency within myself, but then, When you receive it from other people and you sort of try to like zen out for a second, it's who cares?
How many times do I probably make a stupid mistake or do something that pisses somebody off completely unintentionally? If everybody held a grudge for everything that everyone did, nobody would have any friends. And that doesn't mean that, like, there aren't things that are unacceptable, right, like, you don't have to be friends with that person, like, you're an adult, but I'm really talking about things that, like, don't matter as much, you know, there was a girl in college that held a grudge over me for something so stupid and trivial that I don't even want to talk about in the main show, but, like, it was, like, so Some and like a judgmental thing to hold a grudge over and then her friend went to that person was like it's ridiculous like I'm gonna talk to her like you should be friends with Chelsey, Chelsey's great and then I asked her the next day like did you talk to so and so about me and she's like yeah I'm sorry like it's a no I'm like it's a no like what did I do did I like murder her dog like what did I do like did I like slander her family like it's just so ridiculous That's something that's so innocuous.
Somebody could just be so like upset about it. It's a waste of time and energy, guys.
[00:04:36] TREY GERRALD: I can I can speak to that on the opposite scenario because I did make a really bad choice in my young adulthood in like the love department and this person had basically I was seeing someone and then I started seeing their friend which I was totally in the wrong for and that person stopped speaking to me for a very long time and then Cuts just several years later, I'm like reached out and really wanted to like correct that, you know and really apologize and he totally like, did not want to have a conversation, but was receptive and I have seen him so many times since.
He actually lives in LA, So it was a person that I was like, we both went to LA at the same time, but he full time lived there, moved there. And like that is an experience of someone who's large enough or big enough to Accept and offer grace and let go of a grudge. And that's so remarkable. I mean, that's really beautiful.
Cause I was really in the
[00:05:33] CHELSEY DONN: end of the day, it helps him because like, if he was like holding an impression of you in his head, that was like really negative.
[00:05:40] TREY GERRALD: I'm sure he was,
[00:05:42] CHELSEY DONN: What she probably was, him allowing you graciously to reenter his life and him allowing himself to have a new perception of you actually set him free in a way,
[00:05:54] TREY GERRALD: That's true. Yeah.
[00:05:55] CHELSEY DONN: so that's what I feel about it really is that like, you're really only hurting yourself when you hold these grudges and it doesn't mean that you have to like, allow everybody in. I think being selective, especially as an adult is essential living. I think holding grudges and holding that space in your heart, regardless of whether or not that person is present or not, is harming you.
And with that in mind, Trey, should we jump on to some people that seriously hold some grudges?
[00:06:24] TREY GERRALD: Well, you're going to shortly find out that it is very applicable for today's
[00:06:28] CHELSEY DONN: Ooh, love when that happens.
[00:06:30] TREY GERRALD: individual.
[00:06:32] CHELSEY DONN: Okay, even more.
[00:06:34] TREY GERRALD: so let's jump over to the online reviews, shall we?
[00:06:37] CHELSEY DONN: do it. Yes.
[00:06:40] VOICEOVER: Review That Review,
[00:06:44] CHELSEY DONN: As you know, we are your trusty review queens. We bring in reviews from the internet that we feel need to be inspected.
[00:06:53] TREY GERRALD: We read you a review and we break it down by rating the impact of the review on a scale from 0 to 5 crowns. It is a very regal process that we call...
[00:07:03] VOICEOVER: Assess That Kvetch,
[00:07:04] CHELSEY DONN: That's right. And Trey, it is your turn this week. What have you brought in?
[00:07:09] TREY GERRALD: Okay, so I'm very excited. So today we have a brand new source...
[00:07:13] CHELSEY DONN: Woo!
[00:07:14] TREY GERRALD: Never before covered on our show, and this is actually from a listener,
[00:07:20] CHELSEY DONN: Woo! Love that. Thank you. Thank you, listener.
[00:07:24] TREY GERRALD: it's from my husband. Okay, so,
[00:07:26] CHELSEY DONN: Thank you, David.
[00:07:28] TREY GERRALD: all right, so we've been traveling a lot, so we've been using the source, and I will tell you before I tell you anything else, I have been a employee of this source.
[00:07:39] CHELSEY DONN: You've been an employee of this source,
[00:07:41] TREY GERRALD: I can, I can speak with knowledge on, yes. So today, I'm gonna be sharing a one star review from Rover. com!
[00:07:54] CHELSEY DONN: wow. Okay,
[00:07:56] TREY GERRALD: Do you know what Rover is?
[00:07:58] CHELSEY DONN: is that like, they can walk and maybe also do pet sitting?
[00:08:02] TREY GERRALD: Okay, so yeah, so there's a couple of companies like this. One is called WAG. They're very popular in major metropolistic cities. Is that a word?
[00:08:10] CHELSEY DONN: Yeah. Sure.
[00:08:11] TREY GERRALD: So, yeah, it's basically an app where you can get dog walkers. Cat sitters, you can do like overnight stays. Back in the day when I started, you could do like an emergency booking.
So it's like I am in a bind and I need my dog to be walked in the next hour, which they sort of got away with, I think for legal reasons, but we're not getting into that anyway. So when Dave and I have been traveling, we need to get a dog sitter. So sometimes they'll come in the middle of the day or twice in the day, or they'll sleep over, which is lovely.
So and
[00:08:41] CHELSEY DONN: they'll stay at your house?
[00:08:43] TREY GERRALD: Yeah, you can do that. It's called
[00:08:44] CHELSEY DONN: Oh, that's
[00:08:44] TREY GERRALD: Stays. I know, it is amazing, but all of the services are included, and I will tell you, as someone who has been a dog walker on Rover, you do have to do an extensive training, and you also have to go in person and put on six different harnesses in under a minute.
Like, they really do, like, sort of make
[00:09:02] CHELSEY DONN: then, like, background check, I'm
[00:09:04] TREY GERRALD: They do background checks,
[00:09:05] CHELSEY DONN: stay in your home,
[00:09:07] TREY GERRALD: Yes, and also on the app, it does log how quick your response time is to potential clients that are inquiring. All of that goes into like your grade and how high your grade is the higher you're recommended in the system. It's really a fantastic service from my experience.
So all right,
[00:09:25] CHELSEY DONN: But not from whoever this experience.
[00:09:27] TREY GERRALD: so this is a one star rover app review written by Sarah H. and this is for a rover dog walker named Dana. All right,
[00:09:38] CHELSEY DONN: Wait, this is, I'm sorry, you said this is a specific review for
[00:09:42] TREY GERRALD: So yeah, so Sarah has written this one star review for a dog walker named Dana. I'm not gonna say Dana's last initial, which we'll get into later. Alright, here we go, are you ready? This was a verified stay and it was written November 26th of 2022. Here we are. T. L. D. R. Dana sat for me before, but this was a longer weekend job and ended up being an extremely disappointing experience.
She left my house a mess, took other jobs during mine, And doubled her rate after asking me to go off app. Do not recommend. The whole story. Dana sat for my puppy a few times in the past, Which was great every time, But not overnight. We agreed she'd sit him at my home for a four day trip to Mexico. I'll run down the series of events.
October 6th, Dana agrees to sit Puppy. October 22nd, Dana asks me to cancel the Rover booking and pay through Zelle. Parentheses, 20 percent comes out from Rover, so I accommodated her request, taking no discount as the rate was so reasonable. End parentheses. November 20 a. m. Two days into the trip, I wake up to multiple messages and video of my puppy spitting up, parentheses not the first issue, November 20 a.
m. I changed my flight because I'm not confident anymore, November 21st AM, I send the Zelle for the agreed rate back in October, and pay her for five days, even though I'm home eight hours early, plus a 10 percent tip. November 21st AM, Dana spam texts me about how unfair her rate is, and charges for five nights at a new rate, even though I came home early.
This happens on the plane home. November 21st AM. We're still on that same heading, by the way. Dana demands more money, even though she took other jobs during my booking. Parentheses, which I was fine with, given the original rate. Still. November 21st AM. Bearing in mind she was still at my house with my puppy, I conceded to pay her half of the difference between the original and new rate.
November 21st, 2. 30pm. I finally come home. Everything is a wreck. Plastic in puppy's cage. Sink full of her dishes. Garbages full. Balcony has pee all over it. Bags of my snacks open and left and complete staples consumed.
[00:12:44] CHELSEY DONN: What?
[00:12:44] TREY GERRALD: Which, I'd welcome her to, given the original rate, November 21st, 3pm, I pay her the new amount to avoid further discussion, November 21st, 3.
15pm, she leaves and I clean up after her and the puppy for four hours, My puppy is 100 percent trained to use a pet loo, Dana made me aware the wind made it not possible for him to use. I advised her to just bring it inside. I thought she'd just walk him, but based on the sheer number of urine and poop marks on my balcony and balcony furniture, I think she just let him go there.
This took two days to clean. I'm not going to speculate on what took place and what did not in my absence, but this lack of integrity can definitely inspire ideas. I am astounded by Dana's temerity, especially since we've communicated respectfully and treated each other well in the past. She's never left my home like this before.
I feel like she treated my home like a hotel, changed her rate with no notice, and my puppy was secondary to money and convenience. I feel fully taken advantage of. Ultimately, I do take responsibility for being trusting. Going off the app does not benefit your animal in any way. It only helps sitters manipulate their rates, show their calendar as open when they may be working for you, and eliminates accountability.
Do not go off the app.
[00:14:28] CHELSEY DONN: Okay, this is very interesting. Okay, so this is a nightmare horror story, and I'm sure this is, has not only happened to Sarah, I'm sure it happens all the time where people go off the app, because if you're paying, let's just say 20 an hour to the app, I'm sure the person is probably only getting, what, like 10?
[00:14:52] TREY GERRALD: Yeah, I actually forget the split. I just realized that as I was reading, like, oh crap, I wish I remembered, but yeah, it's basically you pay per half hour visit, essentially, and they do take out a percentage for insurance, which benefits both the pet owner and the walker, and then they also take a split, so, yes,
[00:15:10] CHELSEY DONN: what I find interesting about this is that I definitely think it's a cautionary tale, especially if you would like work with that person a few times, like, let's just go off the app. So in terms of like the scenario and the cautionary tale, I feel very real and we'll get into that. However, where I'm struggling a little bit is This is kind of almost a five star review of Rover because this is actually showing if she had used the service that she's now reviewing properly, then the rate thing definitely would never have happened.
And if the cleanliness happened, there would be some sort of recourse, right? Like you could reach out to Rover and say, this person left my, you know, apartment a mess. I don't know how it works exactly, but you could probably even like rate Dana specifically in the app. Very low, right? What Rover might have done, we don't know and Sarah doesn't know because Sarah made the fatal flaw of going off the app.
So that's where I'm struggling because I don't, I'm not like holding a grudge against Sarah or blaming them for making the decision to go off the app. I think it's like very common and something could, that could definitely happen. But as far as this being like a one star review of Rover, I don't really know that that's fair.
What do you think?
[00:16:32] TREY GERRALD: Well, I do think that the endless, like, date markers is just too much, but they do point out that they booked on Rover on October 6th, and then October 22nd, Dana asked them to cancel the... The booking. So that's very shady. Also backing up and what you were just saying, part of that convenience fee and split of using Rover is that there is 24 7 emergency responders.
When you are in Mexico and you get you wake up to all these videos and things of the dog spitting up, you can contact emergency services and they will help so that you don't have to jump on a plane. I mean, Cause it, right, and also, it's important to distinguish, everything is monitored when you're using the app correctly.
[00:17:18] CHELSEY DONN: right,
[00:17:19] TREY GERRALD: never know someone's direct phone number, you're always messaging them through the app. That show up as text messages, but they're dummy, fake phone
[00:17:28] CHELSEY DONN: right, like when you're doing Uber Eats or whatever it is,
[00:17:31] TREY GERRALD: that's exactly right. Also, it is, another point that shows up, like, this is an overnight stay, so it is interesting to know that you aren't hiring exclusivity, because, like, presumably, you can't book another booking, you can't have two bookings at the same time, so I guess if you did, I've never done an overnight, but if you do an overnight, I'm assuming you can't have a midday walk for another animal, huh?
Right.
[00:17:58] CHELSEY DONN: are paying for exclusivity.
[00:18:00] TREY GERRALD: guess that is true, yeah. So that's another five star reason to use Rover appropriately.
[00:18:06] CHELSEY DONN: very interesting because like it is sort of like a cautionary tale five star review, right? I'm just the only thing that I'm I guess I'm struggling with in terms of I really just feel this is a both an incorrectly assigned rating and sort of an incorrectly placed aggression because it really the issue is with Dana Incorporated, right?
Not with Rover, but I don't know.
[00:18:30] TREY GERRALD: Well, I'm wondering if the value here is like, what does this say about Dana the Dog Walker's character? That they are asking you to go off? But I know that as someone who works for Rover, it's explicitly said, constantly, you cannot request to go off app, and if a client asks to go off app, you have to decline.
So I'm certain that there's verbiage about that on the other side too,
[00:18:56] CHELSEY DONN: Oh, for sure.
[00:18:58] TREY GERRALD: like, how do you feel, is there any deal breaking information for you, for Dana as a dog walker, like if you're looking at this, like do you feel like you would not want to hire them?
[00:19:08] CHELSEY DONN: information for Dana that I'm just like struggling to put it in context. But yes, if we want to take a moment to dig into Dana, I mean, let's go there. Like, first of all, completely inappropriate behavior from day one. Okay, yes, I
[00:19:22] TREY GERRALD: think so too.
[00:19:25] CHELSEY DONN: had a question about that. So like, when you kept saying, Sunday AM or whatever that was.
Did Sarah write that over and over again? Sunday AM, Sunday AM, Sunday AM. Why couldn't she just have written Sunday AM and then given us the saga? But whatever. Or
[00:19:40] TREY GERRALD: Well, I think they wanted to point out how many sagas there were.
[00:19:43] CHELSEY DONN: sure, sure.
[00:19:44] TREY GERRALD: always its own sentence. Like, it's its own line, and there's a dash
[00:19:48] CHELSEY DONN: Right, so maybe this looks like less obnoxious when you're reading it versus when you're like reading it aloud.
Okay, here's like the area of like, I was like sort of okay, maybe something happened with the dog, like the rate thing was like crazy. What was crazier about the whole situation was that it was happening while Sarah H was flying back to see their sick puppy, which is like the time when you're the most vulnerable.
Like, if you want to think about a time, like, first of all, the idea of leaving your pet under anyone's care is extremely vulnerable. We don't even need to get into that. We both know that. So like, Then you tell me that my dog is sick, so now I am really anxious and I'm anxious enough. Fuck it. I'm gonna change my flight and I'm gonna come home early because I wanna see my pet and get them to the vet or make sure that everything's okay.
I am like, I'm very concerned. So now I've changed my flight, my vacation, and now the person who like almost has my home and my dog hostage is saying to me, pay me more.
[00:20:49] TREY GERRALD: Right, my rate's so unfair.
[00:20:50] CHELSEY DONN: so unfair. My rate, by the way, that I established, right? Who sets the rate on Rover?
[00:20:58] TREY GERRALD: You do.
[00:20:59] CHELSEY DONN: You do. Thank
[00:21:00] TREY GERRALD: Yeah. But you have to be competitive with the other people in your market.
[00:21:04] CHELSEY DONN: but not if it's bullshit, right?
So
[00:21:06] TREY GERRALD: Well, Sarah does a great job of establishing that Dana requested to go off to not have to lose the 20%. And Sarah agrees to do it, like, they're not profiting, only Dana H is profiting. Right.
[00:21:22] CHELSEY DONN: So it's like
[00:21:22] TREY GERRALD: then she tips on top of it, and came back early, paid the fine, like that is like, excruciating.
[00:21:29] CHELSEY DONN: only used Dana for walks, so Dana really could have pivoted that initial rate at any point,
[00:21:36] TREY GERRALD: That's true.
[00:21:37] CHELSEY DONN: Like, oh, I want to book you on blah, blah, blah. Dana could say, oh, you know what, I haven't done an overnight in a while, so I actually haven't changed my rates, I just want to be upfront about it, it's actually 60 a day, not 40 a day, or it's actually 80 a day, not blah, blah, blah a day.
It just feels like really schemey the way the whole thing went down. Like,
[00:21:58] TREY GERRALD: That's, wait, yes, thank you for saying that, because I meant to say that earlier and I forgot. They sort of hold it in escrow, so the client pays, the app holds it, and it's not released until the transaction's completed. So all of this money negotiation should have been taken care of before the booking, even if you're off app, otherwise you're right, it's gross, like, we've agreed on this, I've flown home early, like, get out of my house.
Like, I paid you on Zelle, we're
[00:22:24] CHELSEY DONN: Right. If you have an agreed upon rate, you don't get to just change that rate. Like, It's crazy.
[00:22:32] TREY GERRALD: So we do believe Sarah, Like we, we think Sarah's being truthful,
[00:22:36] CHELSEY DONN: I do because I think that Sarah has really come to this platform to display this cautionary tale, right?
[00:22:43] TREY GERRALD: I think so
[00:22:44] CHELSEY DONN: Like, they're, they're not saying I'm perfect. They're saying I made a mistake.
This is
[00:22:49] TREY GERRALD: And my experiences with Dana were great when it was on app and it was a walk, But when I went off app, It went to shit,
[00:22:57] CHELSEY DONN: can see this happening all the time. It's very valuable. Just based off of reading Sarah's review alone, I would be afraid to get off the app, which begs the question, Trey, and I know it's a little bit of a leap, but is there a world in which, like, this is a planted review from Rover to try to be like, this is why you don't get off of our app.
I don't know.
[00:23:22] TREY GERRALD: I don't know, I was thinking that too, like, this is like a textbook example that Rover could use when they're training clients, training walkers, I mean, spelling grammar is pretty solid, there's like one or two little, like, random mistakes, I don't know how we gauge the common experience, typical fluky stuff here, like, I don't know, because, It's just, it's like a really bad scenario.
[00:23:45] CHELSEY DONN: It's a really bad scenario. This is a very complicated one in terms of
[00:23:50] TREY GERRALD: I know.
[00:23:51] CHELSEY DONN: into the crowning, to be honest, because I just don't know.
[00:23:55] TREY GERRALD: It's weird because it's, it's not for the service. It's for the walker who went off the ser so it is sort of like, well then, you know, I don't know if I should share this yet, but Dana P's overall rating is five stars.
[00:24:09] CHELSEY DONN: Hmm. How do
[00:24:10] TREY GERRALD: And David, uh, because David actually found this, shared it with me and inquired with Dana even after reading the review.
So it did not sway David.
[00:24:21] CHELSEY DONN: Wait a second. Hold on. So Dana is someone that's available in your area.
[00:24:27] TREY GERRALD: Yes, this was, we were in the car, and David was looking for walkers.
[00:24:31] CHELSEY DONN: Okay. Is this review under Dana's profile?
[00:24:36] TREY GERRALD: Yes,
[00:24:37] CHELSEY DONN: Okay, okay, okay.
[00:24:38] TREY GERRALD: this is a review for Dana. It's not for Rover.
[00:24:41] CHELSEY DONN: Okay. Okay. That is a horse of a different color. Okay.
[00:24:46] TREY GERRALD: Okay, so what are you hearing now,
[00:24:48] CHELSEY DONN: value of this then just skyrocketed for me because this
[00:24:51] TREY GERRALD: but, but even though it isn't about Dana as a dog walker on Rover, It's about Dana off of the app.
[00:24:59] CHELSEY DONN: yeah, but Dana is Dana, right?
[00:25:01] TREY GERRALD: I know, because it's something about the character.
[00:25:03] CHELSEY DONN: Like definitely if I was going to use Dana, I would never go off the app. So that is
[00:25:09] TREY GERRALD: hearing that, too. And what about this whole conversation about the pee pad and, like, the pee and poop all over the balcony and, like, what is all of that? Because that's your literal job, is to make sure the dog doesn't pee and poop where it's not supposed to. That's your job.
[00:25:25] CHELSEY DONN: I'm like kind of shocked that David would read this review and then still want to use Dana. And again, not to hold a grudge off Dana from this one experience, but at the same time, yeah, I think it does speak to the character of the individual,
[00:25:40] TREY GERRALD: I know.
[00:25:41] CHELSEY DONN: but I do think that like Sarah leaving this This trail for potential customers in the future is really good.
I think it keeps Dana in check and like makes it so that Dana can't just do this again. And you know, if they have a five star, hopefully I'm reading these reviews and like, I'm going to be, this one star review is going to really stick out to me. And I'm going to know going in, if Dana pulls this crap about going off the app, I'm out.
[00:26:10] TREY GERRALD: I know. You want to crown it? Let's crown it.
[00:26:12] CHELSEY DONN: Okay, let's crown.
[00:26:13] VOICEOVER: The Queens are tabulating,
[00:26:21] CHELSEY DONN: Interesting. Okay. I was there. Okay, so I'm holding up four crowns. Trey is holding up four and a half crowns. I feel like I was just talking a lot, Trey. So why don't you start? Why did you do four and a half crowns?
[00:26:31] TREY GERRALD: The only reason I didn't make it a Review Queen is because it's not exactly for the service. But I also get that this is the only way to sort of hold Dana accountable, but it's a little convoluted because there's so many specific scenarios in play, but I think it's really impactful. I said four and a half because ultimately I'm left feeling unsure about hiring Dana because it's a little peek into the integrity and character of this dog walker and, you know, if I'm gonna give my Dogs to someone's care?
I don't want to see any red flags. I, and I also think it's queenly to acknowledge, like, I made this error and I'm sharing so everyone knows.
[00:27:14] CHELSEY DONN: yeah,
[00:27:15] TREY GERRALD: It's just not, it doesn't fit perfectly in a little box. So I have a hard time saying Review Queen. Why did you say half less? Why'd you say four?
[00:27:23] CHELSEY DONN: I was really struggling between four and four and a half. I think my whole brain like kind of swayed during this entire interaction and I really got on Sarah's side in the end and I think I was like I think four because originally I was thinking like zero because it was like not really a review of Rover but now that I'm understanding it's a review of Dana, I really think it is.
Valuable. And I think that having this kind of scarlet letter, so to speak, on Dana's record is, uh, useful and makes sense and is sort of the very least.
[00:27:58] VOICEOVER: Total Score, There's a reply!
[00:28:00] CHELSEY DONN: Okay. Okay.
[00:28:02] TREY GERRALD: All right. So Dana did leave a reply. So let's just go ahead
[00:28:06] CHELSEY DONN: my God. Okay. Okay.
[00:28:09] TREY GERRALD: Hi, Sarah. Yes, you and I got along great and the times I sat for duck, parentheses your puppy, all went great. Your prior review proves it.
[00:28:19] CHELSEY DONN: I'll shoot another review.
[00:28:20] TREY GERRALD: This was my first time house sitting. Yes, the severe windstorm destroyed the turf tray, which caused a problem for Doc to use the bathroom on the deck.
You suggested I take it inside, which I did, but you didn't suggest I walk him, you just assumed I would. I wish you would have asked me to do that. If he's trained to go outside on the deck to use the turf tray, how do I know he also goes on walks, if you never mentioned it? As far as the mess and the sink full of dishes, I think that was your brother. By the way, you never mentioned to me that the house would be occupied with someone else while I would be staying there when I agreed to house sit for you. Do you know how uncomfortable that made me as a female? Knowing there was a man sleeping in the room next to me, someone that I didn't know, I didn't know this until a few days before your trip when I came to pick up the keys.
If you want to call my quote lengthy quote texts quote spam texts That's fine. We didn't really go over pricing before you left, and might I add, it's my job to inform the pet parent of their dog, cat, slash, or other pet's health condition, so when he was throwing up, I had to let you know. I certainly didn't complain that I was cleaning up vomit for eight hours, Or ask you to end your trip early.
That was your own choice. Really sorry for all of the miscommunication. Dot dot dot dot dot dot.
[00:30:01] CHELSEY DONN: Okay, a lot of ellipses, so clearly there's, there are things behind that, that Dana wanted to say. Okay, this definitely paints a new picture.
[00:30:13] TREY GERRALD: It adds more information that Sarah conveniently left out, but I also think that Dana's a little bitey, what do you mean you didn't discuss rates? What? Also, I do think it's interesting that they say this was their first house
[00:30:27] CHELSEY DONN: what I was gonna say,
[00:30:28] TREY GERRALD: Yeah, because we did bring that up. So, okay, so maybe they hadn't offered it before.
Also, the whole thing about, like, I didn't complain about cleaning up the vomit for eight hours, like, that sort of bothers me, because, like, that's your fucking job, you're being paid to do that. Also, like, what do you mean, like, you didn't tell me to take them for a walk? Like, there are certain things to be implied.
If the animal can't go on, like, I would never hold that against the person hiring me if you're saying, like, you just assumed that I would take them for a walk. You could have asked me to do. It's like, what do you mean? It's like, I'm not going to tell my cleaning lady.
[00:30:58] CHELSEY DONN: you leaving poop or piss or whatever out on the deck, like, you should still clean it up.
[00:31:04] TREY GERRALD: I mean, it sounds like they were cleaning up vomit, so they missed the pee and the poop. I don't know. What about this whole... I also, because I know this is probably going to be a lengthy discussion about the brother, but I also want to say, Dana reveals their hand a little bit when they say, I didn't even know that was happening until a few days before.
It's not like Dana just showed up and the brother was there. But what do you mean there's a man there? What?
[00:31:28] CHELSEY DONN: yeah, it's a little bit interesting, definitely feels like Sarah was concealing information to not conceal that because I was very much under the impression that Sarah was the only one that lived there and that there was nobody that could have created that mess besides Dana. And that was like a major part of the argument was like the price thing, obviously, which I still think is a little bit shady, but the mess factor is like, and then on top of the fact that I needed to pay triple the amount or whatever, double the amount that I thought that I was going to pay, then you didn't leave my house in proper order.
So,
[00:32:04] TREY GERRALD: Also, like, I'm assuming the brother lives with the sister? Or, like, what does that say about their relationship that you, like, A, you're not going to ask the brother to, like, take care of the dog because maybe they have a job or whatever, but then also, you're so concerned about the health and well being of your animal that you're flying ho Why aren't you texting with your brother?
Like, oh my god, what's happening? Like, All of that is just sort of background and like very specific, but
[00:32:28] CHELSEY DONN: I mean, I don't know why I get the impression that like the brother doesn't normally
[00:32:32] TREY GERRALD: because wouldn't they have interacted with each other possibly if you've done previous walks? Maybe not, because if you're walking during business hours,
[00:32:40] CHELSEY DONN: I kind of want to credit Dana to that for a second. Like if this is an indoor dog and the owner doesn't say take them for a walk and every other time you've come to the house to play with the dog or whatever, you never took the dog outside, maybe you don't know, maybe the dog doesn't have portatello, maybe it doesn't have lepto, maybe there's like a reason, like you don't really know.
So I
[00:33:03] TREY GERRALD: a really good
[00:33:04] CHELSEY DONN: think that that's like a fault to Dana.
[00:33:07] TREY GERRALD: think that if I was the dog walker and this was all occurring, I would ask, is it okay, like, it's a little like, I don't know, I still have this weird sort of like, I, there's definitely more information from the reply, obviously my husband read this reply and everything and still reached out to Dana.
I don't know that I would have because I want my, the person in charge of my two little loved souls that are like helpless, I want them to be a little more proactive and intuitive and like not involving me when I'm on my fucking vacation in Mexico,
[00:33:43] CHELSEY DONN: You'd want them to let you know if the dog was like vomiting, wouldn't
[00:33:46] TREY GERRALD: of course, but also the whole point again, another point for over is you have to do these, Pre meetups before any of the things, so you can meet the animals, see the harness, all of that, get the background information. Are they up to date with their shots? Are they trained to go outside? What do we do in a worst case scenario?
Like, you do
[00:34:07] CHELSEY DONN: never addressed that they went off the app, even
[00:34:10] TREY GERRALD: I, ooooh,
[00:34:11] CHELSEY DONN: even knowing that now it's like their hand was shown, they're on the app, which is
[00:34:16] TREY GERRALD: That's interesting. It's an interesting reply because I think it's in both hands for me. I, I see how Dana gets some more points back, but I also feel like Dana's response is a little bit of a turn off to me. The ellipses, also like, well, you didn't tell, and like, you just assume, like, all of that is sort of like, okay, fair, but also like, you're being hired to provide a service.
Like, can't you do anything intuitive?
[00:34:41] CHELSEY DONN: yeah, or even say,
[00:34:43] TREY GERRALD: me more instruction.
[00:34:45] CHELSEY DONN: say like your place is a mess. I'm really sorry. It wasn't me. Your brother was here. I tried to clean up everything that I used. I don't want you to think that I left your apartment in a total mess.
[00:34:55] TREY GERRALD: So we think that Dana's truthful in saying, blaming the brother. Thanks
[00:34:59] CHELSEY DONN: No, I'm saying I'm a little bit not believing because I feel like if Dana were being completely honest and none of the mess was her and all the mess was the brother, don't you think it's also on Dana to tell Sarah, like, I'm really sorry your place is a mess, like, there's a lot of this is your brother and I tried to clean up my own stuff.
I don't want you to think that I left this mess.
[00:35:18] TREY GERRALD: That seems to be like a theme here with Dana for me personally is there's like some common sense that I would want that isn't showing up because I would love for them to be like, just so you know, I did like clean up all of my stuff and the dishes like those are not mine.
[00:35:33] CHELSEY DONN: Yeah,
[00:35:34] TREY GERRALD: Well, how do we feel now from this reply?
Well, do you feel like you're ready? Like what do you think?
[00:35:38] CHELSEY DONN: I think I think we should go into the crowning and then we can discuss.
[00:35:42] TREY GERRALD: All right, let's do it. You
[00:35:44] VOICEOVER: The queens are tabulating,
Total
[00:35:51] CHELSEY DONN: Two and a half crowns, two and a half crowns. So how do I feel about Dana? I feel like Dana Earned like two and a half crowns maybe back of credibility in the sense that you're adding the factor that there was the brother there and like Sarah didn't mention that at all. But do I trust you? Not a hundred percent other than you saying and admitting that this was your first time doing it, which I think is kind of queenly and almost where the two and a half crowns are coming from.
And I don't know if you meant it to be that way, but I do appreciate the disclosure. Other than that, I don't think there's any excuse for you going off app, for you changing your rate a million times, for you not cleaning up after the dog, which is within your responsibility. You can blame the food on the brother, you can blame some of the mess on the brother, but you can't really blame poop and urine that's out on the deck on the brother.
That is under your jurisdiction. If you're going to be watching the dog, you should really be. Very on top of that, especially if you're gonna double the rate on somebody last minute, And I don't know, based on this response, that I would feel like Dana is completely trustworthy, Not gonna give me attitude, not gonna give me problems, not gonna have the common sense I need.
So for that reason, two and a half crowns.
[00:37:09] TREY GERRALD: yeah, I just said two and a half because I appreciate that Dana shared some excluded information But I ultimately don't know that the exclusions actually really matter that much in the narrative potentially because I'm just Picking up a read that maybe maybe Dana and I wouldn't be like a match Which, like, it doesn't matter because it sounds like she's awesome and she does have a lot.
I mean, her overall score is five. So there's an impact for me. So that's why I said two and a half.
[00:37:36] CHELSEY DONN: This was a fascinating review. David, thank you for bringing this to the Queen's attention. I feel like I went through an entire journey with this whole experience.
[00:37:47] TREY GERRALD: It's a little unsettling,
[00:37:48] CHELSEY DONN: is unsettling. It's definitely unsettling. I'm kind of shocked with knowing how specific and like picky David is with your dogs that this would be a like a fly zone.
But I guess If it's surrounded by so many five star reviews, maybe David's not holding a grudge. I don't know.
[00:38:09] TREY GERRALD: Right? Well, he also probably heard things in a different way than we do. That's very common in our relationship. He might not have interpreted the review the way that we did. So whatever. Well, we have reached the most regal portion of our show. Chelsey, who are you inducting today for?
[00:38:26] VOICEOVER: Score, My Royal Highness,
[00:38:27] CHELSEY DONN: Thank you so much for asking. This is like so funny, Trey. I swear to God, I could like share my screen if we were able to and show you because we are always so aligned. It's actually kind of wild. So today, I want to induct Healthy Spot, which is a pet supply store in Studio City. I took Goldie to the vet and her vet was telling me that she actually really wanted her to have a food that included grain, which there used to be this whole movement of grain free and then her vet was like, she needs a more complete diet.
So I called Healthy Spot, spoke to someone on the phone for like probably 25 minutes and they gave me like such specific advice. They answered All of my questions reassured me a whole thing. The point is, like, they really gave me so much attention and so much customer service without any guarantee that I was actually going to buy the product from them, right?
Like, I mean, I'm a queen, so I did, but I just thought that was so Amazing, they took this time to talk to me and guide me in a direction and this was over the phone you guys, this was not in person and I thought that was so queenly and I wanted
[00:39:37] TREY GERRALD: really queenly,
[00:39:38] CHELSEY DONN: Healthy Spot for being such queens. You are my Royal Highness and if you're in LA, check them out.
[00:39:45] TREY GERRALD: I love it with the bechert,
[00:39:47] CHELSEY DONN: Yes,
[00:39:48] TREY GERRALD: well we did it queen, that is another round on the RUARQ Ferris Wheel of Dishes in the Sink,
[00:39:54] CHELSEY DONN: thank you for joining us today. If you like what you heard, please tell a friend.
[00:39:58] TREY GERRALD: you did not like what you heard, please tell an enemy, alright, big day.
[00:40:02] CHELSEY DONN: This is a big day. So happy birthday a little late to everyone on Patreon. On this week's after show, you guys, we are rating and reviewing yet another rehearsal episode that Trey and I did for this show. So to find out what made Trey say
[00:40:23] TREY GERRALD: I'm gonna smash a cake in my face. And to find out what made Chelsey say
[00:40:29] VOICEOVER: I don't trust Doug any further than I can throw you and I got a real bad back so that's a one out of five
[00:40:34] TREY GERRALD: no, then become a member of our Patreon at ReviewThatReview. com slash Patreon or directly through Apple Podcasts so that you get access to our weekly members only after show companion podcast. And remember,
[00:40:50] CHELSEY DONN: Ignore the haters! You're a queen!
[00:40:53] TREY GERRALD: gender non specific, ARF ARF, Queen.
[00:40:56] CHELSEY DONN: That's right. Bye!
[00:40:58] TREY GERRALD: Bye!
[00:40:59] CHELSEY DONN: Bye, Dana.
[00:41:02] VOICEOVER: Sign up directly on Apple Podcast to hear our weekly members only after show unlock additional benefits when you become a Patreon member@reviewthatreview.com slash patreon. Follow us on all the socials at the review queens and join our mailing list@reviewthatreview.com. Arc vetch line is open 24 7 at 1 8 5 0 review zero. Don't be a ogana. Call the kvetch line today.
[00:41:29] CHELSEY DONN: Whew, I feel like the lesson of the day is don't go off the app.
[00:41:33] TREY GERRALD: Don't go off app.
[00:41:34] CHELSEY DONN: Don't go off app, you guys. Scary.
[00:41:37] TREY GERRALD: Hey, congratulations on 101
[00:41:41] CHELSEY DONN: Aww, congratulations to you, Trey. I can't wait to hop on over there and embarrass myself.
[00:41:47] TREY GERRALD: Let's go make that 101st episode right now. Queens, we'll see you on Friday. Bye.
[00:41:53] CHELSEY DONN: Yes. Bye!
Review That Review is an independent podcast. Certain names have been redacted or changed to protect the guilty. Executive produced by Trey Gerrald and Chelsey Donn with editing and sound designed by me with voiceover talents by Eva Kaminsky. Our cover art was designed by LogoVora and our theme song was written by Joe Kinosian and sung by Natalie Weiss.
Photo by Girl with red hat on Unsplash