TRANSCRIPT of Episode 23: "Interior Designer / Yankee Candle Company"

Review That Review with Chelsey Donn & Trey Gerrald
Episode 23: "Interior Designer / Yankee Candle Company"


[00:00:00] Trey Gerrald: Hey Queens. Here's a quick editing note. This week Chelsey was in town and we recorded with her in my guest bedroom, which has nothing on the walls. So you will notice that her audio quality is just a touch echo-y. I apologize. It's completely my fault. We will do better moving forward. Regardless, this is a very fun episode. Bear with us. Next week everything goes back to normal audio wise, and we love you for listening. Enjoy the show.

THEME SONG: [00:00:26] Everybody's got an opinion.

Every Californian and Virginian.

It's so hard to tell who to trust and who to ignore.

Someone's gotta settle the score.

Trey and Chelsey will help you choose!

Whose views win, which ones lose.

Online haters are comin' for you!

Baby, it's time to Review That Review!

[00:00:55] Chelsey Donn: Hi.

[00:00:56] Trey Gerrald: Hello. Oh, look at you in that that fancy bedroom.

[00:01:01] Chelsey Donn: I wonder where I could be with this fancy lighting. That's very similar to yours.

[00:01:06] Trey Gerrald: Anyway. Hello everyone. Welcome to Review That Review the podcast dedicated to reviewing

[00:01:11] Chelsey Donn: Reviews! We're just like Siskel & Ebert, only instead of reviewing cinematic masterpieces, we rate and review those hilarious, scathing, and sometimes suspicious online reviews.

[00:01:22] Trey Gerrald: That's Chelsey, Donn.

[00:01:24] Chelsey Donn: And that's Trey Gerrald.

[00:01:26] Trey Gerrald: And together we're

[00:01:27] VOICEOVER: The Review Queens!

[00:01:31] Trey Gerrald: OMG Chelsey. You are in my guest bedroom and you are wearing my blue light blocking glasses. And you are looking very chic. Might I say?

[00:01:40] Chelsey Donn: Thank you! It's always nice to have a new pair. I'm home visiting my family. It's my sister. Sorry, my sister's daughter. That's a weird way of saying my niece. It's like my niece and my dad's birthday's both the same day. So it's a two for one. And I came in for that and my niece had a unicorn Barbie yoga birthday.

[00:02:05] Trey Gerrald: Wow.

[00:02:06] Chelsey Donn: Yeah. Very specific! But she loves them all equally. So she just had to go for a three for one. And I just think it's amazing that a kid would want to do yoga for their birthday. Like I can't imagine ever being like, 'let's do a workout class!' But good for her, you know?

[00:02:22] Trey Gerrald: Oh my Gosh.

[00:02:25] Chelsey Donn: She's adorable. How was your week?

[00:02:28] Trey Gerrald: I've had a good week. You know, we got really were recording on a Thursday. 'Tell me on a Sunday, please.' I don't know why I just thought of that. I've had a good week. It's uh, another wonderful, like fall weather time, I'm wearing a sweater. It's a little hot. It's a little hot for it, but I'm like so into it. Yeah. It's been a good week. I'm happy to be back and recording with you my Queen.

[00:02:54] Chelsey Donn: I'm so happy to be here too. I got a couple of new sweaters too. It's like as soon as it starts to get even the littlest bit chilly, you're like, I think it's time for some new sweaters. I'm wearing as like very preppy attire.

[00:03:06] Trey Gerrald: It looks that!

[00:03:07] Chelsey Donn: Thank you. I had an audition earlier where I was playing a manager and this was, my most manager looking ensemble.

[00:03:13] Trey Gerrald: Wow. I feel like this podcast gives you a lot of experience with channeling management.

[00:03:18] Chelsey Donn: It's true. It is true. It is true. It was interesting to be on the other side, I will say. Yeah. Um, and with that in mind,

[00:03:27] Lodge A Complaint

[00:03:27] Chelsey Donn: Trey, do you have a complaint that you would like to Lodge to management since I'm dressed for the occasion and ready to receive your Complaint?

[00:03:35] Trey Gerrald: Yes, Manager. I need your attention because I'm here to

[00:03:39] VOICEOVER: Lodge a Complaint

[00:03:40] Trey Gerrald: against nightmares.

[00:03:42] Chelsey Donn: Ah, terrible.

[00:03:44] Trey Gerrald: Okay. So this actually happened, and this is following our, um, home state episode where, where we touched on our high schools. And I don't know if you ever have this, but I have this recurring, it's sometimes it's college too, but a very specific... trauma from my high school, you know, there were 15 of us, five of us were cut. So it always felt like you were unsafe, which I am owning that that is my experience. And I'm gonna talk about it. So.

[00:04:10] Chelsey Donn: Own it. Queen!

[00:04:11] Trey Gerrald: I... thank you. So I still to this day will have nightmares. Like, this literally happened earlier this week and I texted two of my friends that were in high school with me, where it's suddenly they have, we were showing up, we're all having our adjudications, which we had. It was like you would go into this board room and sit at the end of a huge conference table-

[00:04:30] Chelsey Donn: We called them juries in college. Is it the same, same idea?

[00:04:34] Trey Gerrald: Similar. But um, you didn't have to do a performance. It was like, sort of, they just were sort of like evaluating you on the entire semester, which I guess is kind of similar to a jury.

[00:04:44] Chelsey Donn: Well, a jury. Yeah. But they would ask us to do stuff.

[00:04:46] Trey Gerrald: Right. So this was based on all of the performances throughout the, like working in the classes.

[00:04:50] Chelsey Donn: It was just like a one-on-one meeting assessment.

[00:04:53] Trey Gerrald: With every faculty member. And you.

[00:04:55] Chelsey Donn: Wow.

[00:04:56] Trey Gerrald: At a board table and they would, each teacher had -

[00:04:59] Chelsey Donn: At a board table?

[00:05:00] Trey Gerrald: Yeah, it was a literal boardroom, like you're doing 'don't fuck with me fellas' from Mommie Dearest, like -

[00:05:06] Chelsey Donn: That's nightmarish.

[00:05:07] Trey Gerrald: It was, and each teacher had their own set of rosters for like their disciplines. And you would sit there. And I remember being so traumatized that I illegally brought in a mini tape recorder in my book bag. To record them berating me because I thought I would like sue them or something. This is like we're in the weeds. They were always great. They always were never mean to me. They just never thought I was spectacular enough to like, be a huge success, which whatever.

[00:05:33] Chelsey Donn: Okay.

[00:05:33] Trey Gerrald: I just never, it doesn't matter, but so I still have these nightmares. The other day, I had a nightmare that I was preparing to go in for this adjudication. And they had suddenly there were 10 strangers and there were all alternates that were waiting to replace us if we were going to about to be cut from the program. So I texted my friends, Lucinda and Lauren, and were like 'another high school nightmare.' And my friend Lauren was like, 'you should lodge it as a Complaint.' Which I thought was so cute. I'm lodging that cause nightmares, especially when they wake you up and you're like in a sweat like that literally happens to me.

[00:06:07] Chelsey Donn: Yeah!

[00:06:08] Trey Gerrald: I guess there's some repressed trauma I'm realizing as I'm speaking this out, but, um, nightmares are terrifying. Why do our brains do that? Like, the mind is so miraculous, like we're processing all of the stuff and trying to like figure it out. And this is, you know, I graduated high school in '04, so this is like, deep-rooted. I don't know why my mind is still trying to work that out, but I'm, I'm lodging a complaint against nightmares because I don't like feeling out of control.

[00:06:33] Chelsey Donn: Yeah. Not a good feeling. Also. I just feel like in my nightmares, there's always some challenge that I need to complete that's impossible to complete, but in my dream, like version of reality, it's like, why can't I get this done? It's like, it's an unsolvable mystery. That's why.

[00:06:50] Trey Gerrald: I also have a lot of frequent nightmares where my teeth fall out. That happens a lot to me. I have that a lot.

[00:06:57] Chelsey Donn: A lot? That, that one, I mean, we can talk about this on the, on the, uh, Patreon, but that, that one actually has a lot of meaning.

[00:07:06] Trey Gerrald: I've heard that. Yeah.

[00:07:08] Chelsey Donn: Yeah. We can talk about later.

[00:07:09] Trey Gerrald: I'm gonna make a note. What about you? What do you want to Lodge A Complaint against?

[00:07:13] Chelsey Donn: Thank you for asking. I want a Lodge, A Complaint. Now I know I complain a lot about driving it's because I live in LA and you know, we drive a lot, but I feel like I'm really a team player when I drive. So I don't know why I feel like I need to preface this complaint with this, but I just want to say, like, I get it. We all have somewhere to go. And I'm someone that is very much like let's all get there as quickly and safely. As possible. So that being said, I really hate it when I'm driving and you can make a right turn on red. And someone's behind you and they're honking at you.

[00:07:48] Trey Gerrald: Oh my God.

[00:07:49] Chelsey Donn: The light is red. It's an option. Is it not? It's an option to turn right on red and I'm not turning right at that very moment. Cause it's not safe because there's a pedestrian walking or there's a car coming. There's a reason why I'm just not turning right. Like if the road was wide and clear and open and it was red and I was able to make a right, I would, if I'm not it's because it's not safe to do so. So it's just so obnoxious to me when there are people that will honk at me to turn and, and make this right turn on red, just because there's no sign that says, 'no right on red.' Trust me, I will turn when it's appropriate to do so. Does this happen to you?

[00:08:36] Trey Gerrald: I feel like you always Lodge A Complaint and it triggers like something truly deep inside of me because I'm from the south and very rarely would there be a no turn on red sign, but in New York city, you can never turn right on red. But now in New Jersey, it's both. Sometimes you'll have a no turn on red. And sometimes you can.

[00:08:57] Chelsey Donn: And same in LA.

[00:08:58] Trey Gerrald: So I get so stressed out anytime I am at the light in the turn lane, because-

[00:09:04] Chelsey Donn: Like you're the first position?

[00:09:05] Trey Gerrald: Cause I can't tell if it is illegal or not. 'cause in New York. you just can't ever. So I'm like so accustomed to that. And then I start literally getting so worked up like, oh no, there's a car coming. It's behind me. It's on my bumper. Am I supposed to turn them on? I start. And then they honk at you. And then you're like, what am I, you know, it's like helpless. I feel helpless. So yes, I totally recognize

[00:09:25] Chelsey Donn: I mean, also there's like a honking language, you know, like there's like

[00:09:30] Trey Gerrald: toot!

[00:09:31] Chelsey Donn: Maybe this person. Yeah. Like a, "toot toot!" Maybe this person didn't realize they're supposed to turn on red. I'm fine with a little toot, but like a full bleeeeh, like honk, like, yeah. Like that is so inappropriate when the light is red.

[00:09:44] Trey Gerrald: I agree.

[00:09:45] Chelsey Donn: Anyway, Complaint Lodged.

[00:09:48] Trey Gerrald: That got me. You got me with that.

[00:09:49] Chelsey Donn: I'm glad. I'm glad. It's not just me because man, I got so annoyed the other day, right before I left LA it happened. And I was just like, I can't with you.

[00:09:57] Trey Gerrald: Did you bottom out your car?

[00:09:58] Chelsey Donn: I didn't bottom out my car.

[00:10:00] Trey Gerrald: Okay good.

[00:10:01] Chelsey Donn: Thank goodness.

[00:10:03] Trey Gerrald: Well, I'm glad that we're laughing. Why don't we take this laughter and channel it and just some online reviews. How do you feel about that?

[00:10:09] Chelsey Donn: Oh, my God, they feel so good about that.

[00:10:11] Trey Gerrald: Good.

[00:10:12] Chelsey Donn: How do you feel?

[00:10:13] Trey Gerrald: I feel ready. I feel ready to read.

[00:10:15] Chelsey Donn: I feel ready. I didn't stretch, but I'm ready.

[00:10:17] Trey Gerrald: All right. So as you all know, Chelsey and I are your trusty Review Queens. We each bring in a review from the internet that we feel needs to be inspected.

[00:10:26] Chelsey Donn: We read you the review. We break it down and rate the impact of the review on a scale from one to five crowns. It's a very Regal process that we call

[00:10:35] VOICEOVER: Assess that Kvetch!

[00:10:37] Trey Gerrald: And Chelsey my girl, you first, today.

[00:10:39] Chelsey Donn: I'm first?! I'm so honored!

[00:10:43] Trey Gerrald: Take it away. RQ

[00:10:47] Design Works Review

[00:10:47] VOICEOVER: Review That Review.

[00:10:51] Chelsey Donn: All right. You guys, I am coming at you today with a brand new source, cause I just felt like we needed to change it up. So this review is from Houzz. It's spelled H O U Z Z. It's a one stop shop for all of your designer needs and you can hire a designer from there. And then I think they even have their own products a little bit.

[00:11:13] Trey Gerrald: Yeah. And it's like a, a staple for commercials on HGTV.

[00:11:18] Chelsey Donn: Sure. So this review is from Houzz and it is for a design company called Design Works. Uh, it is a one-star review. Interestingly written by S&W Investments, LLC. And that's S ampersand W.

[00:11:39] Trey Gerrald: Oh.

[00:11:40] Chelsey Donn: Okay.

[00:11:40] Trey Gerrald: All right.

[00:11:42] Chelsey Donn: So let's hear it. Shall we?

[00:11:43] Trey Gerrald: Yeah!

[00:11:45] Chelsey Donn: Do not hire Design Works. Robin doesn't care about the finished product. Only cares about the money she'll make. On the day of install, which should have been the completion day. She only had two thirds of the furniture in, only put up half of the decor needed to fill the home. And there was no artwork. She also waited to order the bath accessories until two days before install. So they were over two weeks late. Then she never came back to finish the project. We got tired off making the phone calls, asking when things would get done and only heard from her when we held back money due. We started working with her six months before the home was finished. So it wasn't a case of rush deadlines by any means. She's considered a distributor for some of the furniture lines. And we had a few items with defects for issues. She ignores our calls and emails, asking for the items to be fixed. She never treats you like the client or cares about doing a good job. Her excuse is always, 'welcome to my world.'

[00:13:03] Chelsey Donn: She ordered pieces that don't fit or are completely off the color scheme, bar stools that are 27 inches high for a 30 inch table, a narrow table to display items behind a couch when it was supposed to be a table to eat at! A yellow cream headboard in a completely white and gray room.

[00:13:28] Trey Gerrald: Eww!

[00:13:28] Chelsey Donn: Be aware of this designer. She asks for her fee to be paid in full 12 weeks after signing the contract, which in our case was well before install. And then doesn't finish the project and doesn't care.

[00:13:47] Chelsey Donn: S&W!

[00:13:48] Trey Gerrald: Okay, wait, I'm very curious by this username S & W Investments, LLC. It's very ballsy to leave this review with like your LLC, which makes me actually really trust them. very extremely.

[00:14:06] Chelsey Donn: Yeah. They're not hiding or are they?

[00:14:08] Trey Gerrald: But see. That's also what I'm wondering.. like, S&W Investments, do you think that this is like a rich person's like investment company for like flipping houses and stuff? Or do you like, do you think this is, do you think that S and w had one home that they're living in or is this like a money-making situation where they have lots of properties and it's ongoing?

[00:14:26] Chelsey Donn: I think that's a good question. I had the same thought when I saw S & W Investments, LLC, as the writer of this Review. Cause I thought that sounds like a business, not a personal home, but then when they're talking about it, I don't know I could be wrong and I don't want to be speaking out of turn, but I think if you were a house flipper, would you use Houzz? Or would you kind of know...?

[00:14:50] Trey Gerrald: I mean, I was curious, like, if, if they didn't have that username, If it was just Molly Sue, then I would think it was like the personal home. So maybe it's a little, like, it doesn't matter actually, but I was just taken by your username saying LLC, because that's like a whole tax thing and whatever.

[00:15:07] Chelsey Donn: I know.

[00:15:08] Trey Gerrald: Okay. I have personally dealt with renovations on, two separate properties, like full reno. The whole thing.

[00:15:17] Chelsey Donn: Yeah.

[00:15:18] Trey Gerrald: And designers are a little bit different. It's usually like construction people are-

[00:15:21] Chelsey Donn: Was this a reno?

[00:15:23] Trey Gerrald: No, we, it was fully done, but no one ever sticks to a timeline in that world. You know, my sister was a property manager and like timelines are like a joke. No, one's trying to honor the timeline that they tell you. Designers is a different situation though. You know, it's all about ordering and like addressing the lead time so that it arrives for the install day. So that's very interesting, the whole conversation about the designer is a distributor for the thing. And then there's defects. Like, it all seems very complicated because you obviously want to use the deals that the designer is able to get.

[00:15:57] Chelsey Donn: Correct.

[00:15:58] Trey Gerrald: I mean, it makes me feel a little nerv... I mean, it makes the communication, the fact that like communication ceased until payment was held, that makes me like instant red flag. That's very, that's very hard for Trey personally, to bounce back from, like, I read that I will literally skip the Review!. I'm never, that is a deal breaker to me. The whole thing about being paid 12 weeks after contract, like that's the whole thing you got to have. You've got to read these contracts because that if that's in the contract, well then there you go. Like, you should have looked at that. That's like sort of tricky, tricky, but like, if you're not gonna like speak, like you are hired to fix the problems and like make it work. The whole, the whole thing about a 30 inch table with a 27 inch stool. That is so funny to me. That's a three inch gap.

[00:16:47] Chelsey Donn: I know how horrible for your knees. I mean, the one thing I will say, I think there was some timeline stuff with S&W that was a bit confusing to me that I want to review with you. So first they say they started working with her over her Robin at Design Works six months before the home was finished.

[00:17:08] Trey Gerrald: Right.

[00:17:08] Chelsey Donn: Right? So I'm wondering at what point they sign the contract. Now, the reason why I feel like this is important is because they say that it needs to be paid in full 12 weeks after signing the contract. Now, if we're looking at six months and we're looking at 12 weeks, so 12 weeks is three months. So did they wait three months to sign the contract? Because how are they? They said that things went wrong and then we started to hold on the payment. You know what I mean? So I'm wondering. When, when was the whole timeframe, because if we, if we started, if we agreed to work with Robyn six months before, and three months after that, we would have to give her hypothetically would, we would've paid her in full before we even stopped stepped foot into the house.

[00:17:53] Trey Gerrald: Right. I wonder if there's a deposit that's required and then the entire payment has to be completed 12 weeks later. So maybe, they were in the process?

[00:18:01] Chelsey Donn: Maybe. But I'm just saying still the time that doesn't really add up.

[00:18:05] Trey Gerrald: That is true. Good point!

[00:18:06] Chelsey Donn: They started working with her six months before the home was finished, and then they started bringing items into the house once they were in the house, which was six months later. So maybe they didn't, I just I'm confused at how we stopped payment. If we're asked to pay in full.

[00:18:26] Trey Gerrald: Right. Unless it's in escrow?

[00:18:27] Chelsey Donn: Oh, I guess so. Yeah. Maybe.

[00:18:31] Trey Gerrald: When is this review, by the way? Like what year is it?

[00:18:34] Chelsey Donn: 2020.

[00:18:35] Trey Gerrald: Because you know, the pandemic really caused a whole problem with delivery.

[00:18:39] Trey Gerrald: True.

[00:18:40] Chelsey Donn: Here, but here's the problem with that. People understood that in 2020, I don't, I can't give S&W credit or not, but it seems like from what S&W is telling us, Robin didn't take accountability for anything that was happening. Like if Robin had been communicating with them and said, 'I'm so sorry, things are delayed because of the pandemic and it should have arrived, but it hasn't,' it seems like. Robin just went ghosted them. That's what I'm getting.

[00:19:08] Trey Gerrald: It's also interesting to me that, like they said that half of the stuff was available on the day.

[00:19:14] Chelsey Donn: Yeah.

[00:19:14] Trey Gerrald: Because what I'm curious about is like, was there not a virtual design? Like saying that some of the stuff was like cream and the room is grey. Wasn't there an itemized list of like, this is what's, this is the execution list of what's being ordered. It's a little surprising to me that S & W did not know the color until it was in the property.

[00:19:34] Chelsey Donn: Agreed. Yeah. I mean, what, where, where is S & W's responsibility within this? If, if anywhere, even with the ordering of the bathroom items. Was there a list where they were supposed to order the bath accessories and then they, flubbed and didn't actually order them until two days before. So they were two weeks late. Or do you think we forgot to ask about the bath accessories thinking that Robin should have known that we needed that. And then that was a flub.

[00:20:05] Trey Gerrald: Well, yeah, I mean, I, I think it's very clear there was breakdown in communication in this relationship.

[00:20:10] Chelsey Donn: For sure.

[00:20:11] Trey Gerrald: The no artwork thing. It's like, how do you start design? I mean, every designer has their own process, but like you hire a designer to take the lead.

[00:20:19] Chelsey Donn: Right. And you hit renderings.

[00:20:21] Trey Gerrald: You would think.

[00:20:21] Chelsey Donn: And I also understand the whole idea of needing a hard deadline to get your furniture and your items. And so, like you're saying, I'm wondering, where were the renderings? How come we didn't know that the colors were going to be completely off? Was it that Robin was assuring us, that they weren't going to be. And then when they were in the space, it was like, whoa, that doesn't look right.

[00:20:42] Trey Gerrald: Yeah. Because I'm also curious about the scope of the project, but that just, again, That's still feels to me, like it falls on the designer to like be leading the expectations of the services they are offering.

[00:20:55] Chelsey Donn: Yeah. And I gotta say, I, I know we've, we've touched on this, but there's nothing worse than working with someone where you really feel like money is just that's it. Like they just want to get the money from you. They're not interested in doing the job. You're just another number on their list and they don't care. And then as soon as they get their money, they're gone. Never to be heard of again, like. Terrible. And for, for that, I will say, sorry, Design Works, but if I read this Review and I was looking for a designer, that would be a no for me.

[00:21:24] Trey Gerrald: Yeah. It is very red flaggy. What is the spelling and grammar like from S & W?

[00:21:31] Chelsey Donn: It's pretty good, except for that one -

[00:21:33] Trey Gerrald: of!

[00:21:33] Chelsey Donn: Off instead of of, yeah.

[00:21:35] Trey Gerrald: That's so interesting to add an extra letter. It's usually the reverse.

[00:21:39] Chelsey Donn: Yeah. Yeah. I dunno. Maybe they, there was a problem with the F key, but they, they, uh, they definitely said off instead of of, but other than that, everything was fine. A lot of caps.

[00:21:51] Trey Gerrald: Yeah. I noticed that in the beginning.

[00:21:54] Chelsey Donn: Yeah.

[00:21:54] Trey Gerrald: I guess my question is like, I'm not really sure how to gauge if this is a common experience or a fluke, like, I'm really not sure how to, how to decipher that.

[00:22:02] Chelsey Donn: Oh! I totally, I, sorry, I forgot to mention, there are a couple of images along with this, including the images of the barstools, which, which do look completely ridiculous. Like there, it's touching the lip of the table, basically, so terrible on that. And then just, yeah, the color of the yellowish headboard or whatever it is, um, next to the wall. Well, it does look pretty bad.

[00:22:32] Trey Gerrald: See, those are like the Barstool situation is such a like rudimentary mistake.

[00:22:37] Chelsey Donn: Yeah.

[00:22:38] Trey Gerrald: It's like, it does make me question like a, it could just be like a total fluke oversight, but if you don't know, to like, make sure that the stools will fit under the table, like that's a huge issue if you're a designer, your whole world is around asthetic.

[00:22:56] Chelsey Donn: Right. And also in terms of customer service, I feel like designers back in the day, especially these kinds of designers that were doing, you know, home decor or whatever, not, not a corporate space. was sort of word of mouth, like some Susie from the neighborhood. But now that we have places like Houzz. I just think you have to be so careful with your customer service. You can't just drop the ball because if Robin keeps doing this with everybody and everybody keeps going on her page on Houzz and saying what she's, doing, she's never going to have any business. So this is not a good move.

[00:23:32] Trey Gerrald: Yeah.

[00:23:33] Chelsey Donn: Not a good move, Robin.

[00:23:34] Trey Gerrald: I think I can crown this.

[00:23:36] Chelsey Donn: I'm ready to crown.

[00:23:36] Trey Gerrald: Yeah, let's do it.

[00:23:37] Chelsey Donn: Okay.

[00:23:38] Trey Gerrald: All right. So Chelsey and I each have our own set of one to five crown cards and in an effort to be fair and not influenced by one another, we will simultaneously reveal our ratings

[00:23:49] VOICEOVER: The Queens are Tabulating.

[00:23:52] Trey Gerrald: All right. You ready?

[00:23:58] Chelsey Donn: Yeah.

[00:23:58] VOICEOVER: Total Score!

[00:23:59] Chelsey Donn: Okay. I had a feeling this was going to happen. All right. Trey is holding up four crowns. I'm holding up three and a half crowns. Trey defend your four crowns.

[00:24:07] Trey Gerrald: I said four because I am really feeling influenced and impacted by S & W Investments, LLC. I mean, it's a one side of the story, but I do think that there, it just would make me feel like I need a designer who's going to hold my hand a little more and that I will be able to reach whenever I want to be reaching them because I am the one paying. I'm the customer. The timeline is a red flag. Like half of it being delivered on time is a an issue. The fact that like the scope of the project could take longer than the actual payment written into the contract. That just feels a little fishy to me. Like it just a little like intentionally like catching you in a way. And I don't know, the bar stool thing is just so funny to me. And it's such a like... that's like an amateur mistake. So I said four crowns, cause I feel like the impact of this is keep, keep looking, keep clicking. What about you? Why did you do three and a half?

[00:25:07] Chelsey Donn: I did three and a half. I agree with everything that you said. I took away one and a half crowns. Cause one, I just didn't, it wasn't an entertaining Review! I wasn't like bowled over Review Queen status. Like I love to be for my people that I make my Queens. Um, so I took off. some crowns for that. And then also just, I was a little confused about the timeline.

[00:25:26] Trey Gerrald: Oh right!

[00:25:27] Chelsey Donn: And the lack of personality in the S & W Investments, LLC. There is a photo next to it. That is a person looks kind of stock imagey to me. I know it didn't bring that up before, but I feel like there's just. There there's a lack of, um, personality. Like who am I? Who am I talking to here? That's why I took away the extra half crown for that. So three and a half crowns for S & W but completely agree. Sorry, Design Works. That's going to be a no for me, dog.

[00:25:57] Trey Gerrald: Good job. Fun review!

[00:25:59] Chelsey Donn: Thanks! From a new place.

[00:26:01] Trey Gerrald: I know!

[00:26:03] Chelsey Donn: Okay, so let's take a quick break. And when we come back, we can get into RQ-T's review, which I can't wait for.

[00:26:10] Trey Gerrald: Love it! BRB,

[00:26:15] VOICEOVER: Hold your crown. We'll be right back.


[00:26:29] Trey Gerrald: Chelsey and I are so excited to share this exclusive Review Queen offer from Now from the makers of BarkBox, Super Chewer is a monthly subscription-based service for those dogs that need tougher and more durable toys. Every month, you and your pup will receive a box right to your front door that is loaded with two tough toys, two meaty chews, and two full sized bags of treats that are customizable for allergy and diet preferences. Now close your eyes, unless you're driving, and imagine the joy your dog will have when that pesky mailman brings something that is just for them once a month. Super Chewer is offering listeners of Review That Review one extra month free, which is a $45 value child, when you use our link, Sign up right now at and give your good boy something that is good enough for them.

[00:27:31] VOICEOVER: Who let the dogs out? Who let them out?

[00:27:37] Trey Gerrald: Whee-Ooo-Wee-Ooo! It's One-Star-Zinger time! Chelsey let's get ready for a quick spin on the Meryl-Go-Round!

[00:28:03] Chelsey Donn: Yay!

[00:28:04] Meryl-Go-Round

[00:28:04] VOICEOVER: 'I don't feel like an icon. Most of the days, I feel like 'I can't!' That's with an,. A'..

[00:28:14] Chelsey Donn: All right, Trey and I have each picked a rotten, scathing, pithy One-Star-Zinger and with 30 seconds on the clock, we'll each try to recite the zinger in as many genres as possible.

[00:28:26] Trey Gerrald: Just like Queen Meryl, who does it all!

[00:28:28] Chelsey Donn: Before the clock runs out. All right. Trey. What's your zinger from today?

[00:28:33] Trey Gerrald: Okay. I have a One-Star-Zinger today from for Arm and Hammer Advanced White Extreme Whitening, baking soda and peroxide toothpaste.

[00:28:45] Chelsey Donn: Oh my God. These long titles.

[00:28:47] Trey Gerrald: So the, this was written by Mama Lady. The subject is 'yuck' and the zinger is 'tastes very badly on impact and even worse after. I cried.'

[00:29:01] Chelsey Donn: Oh this is a long one, Trey! She cried over the toothpaste.

[00:29:07] Trey Gerrald: Apparently.

[00:29:08] Chelsey Donn: That's some bad toothpaste if it's leading to tears. All right. So you are strapped into like a tape dispenser.

[00:29:19] Trey Gerrald: Great.

[00:29:20] Chelsey Donn: Right? It seems sort of horse like?

[00:29:22] Trey Gerrald: I'm going to get stuck on ya.

[00:29:25] Chelsey Donn: All right. Let's get started. You ready?

[00:29:26] Trey Gerrald: Yeah!

[00:29:27] Chelsey Donn: Okay.

[00:29:27] VOICEOVER: 3, 2, 1, GO!

[00:29:31] VOICEOVER: Breaking news takes very badly on impact on even worst after I cried pop star

[00:29:45] VOICEOVER: Courtroom

[00:29:46] VOICEOVER: drama packed and even worse after a crowd

[00:29:52] VOICEOVER: auctioneer, after I fired lifetime

[00:29:58] VOICEOVER: teaser, especially on impact, even worse after I cried.

[00:30:01] VOICEOVER: That's all!

[00:30:02] Chelsey Donn: Oh my god, I'll give that to you just, cause I love seeing you do that..

[00:30:05] Trey Gerrald: My courtroom was like Inherit The Wind. So southern.

[00:30:09] Chelsey Donn: I know it was very specific. I love, I love the how southern you can get with these and still have them be a specific effect. Right. Okay. That's five, Trey. Wow. Good job for such a long one. That's amazing

[00:30:22] Trey Gerrald: Thank you! That really went fast for me. Okay. How about you, Chels? What is your One-Star-Zinger for today?

[00:30:28] Chelsey Donn: Thank you for asking. So my zinger is from Amazon and it is for a burrito blanket. You know, those -

[00:30:37] Trey Gerrald: I hate you. You keep finding these absurd gag gifts on Amazon.

[00:30:42] Chelsey Donn: I have a whole reserve. I was going to do target. And then I was like, 'let me pull one of the gag gifts out.' So this is for. I just think these are so funny, like, I, I can't imagine someone that would want to be wrapped in a tortilla all night, but if you do, I guess I respect it. It's kind of great. All right. Anyway, so this One-Star-Zinger is written by Leslie. And Leslie. The subject is 'misleading!' And their review is, 'nothing like the picture, not even close, Boo!'

[00:31:15] Trey Gerrald: Oh, dear.

[00:31:16] Chelsey Donn: Okay.

[00:31:17] Trey Gerrald: All right. So today you're going to be strapping in, on a giant staple gun.

[00:31:22] Chelsey Donn: Yes. Oh my God. I'm a little afraid of those, but I love it. It makes me feel powerful.

[00:31:28] Trey Gerrald: All right, you're ready?

[00:31:29] Chelsey Donn: Yes, I'm ready.

[00:31:30] VOICEOVER: 3, 2, 1, GO!

[00:31:35] VOICEOVER: Shakespeare.

[00:31:35] VOICEOVER: The picture, not even close.

[00:31:38] VOICEOVER: Ooh,

[00:31:39] VOICEOVER: opera

[00:31:46] VOICEOVER: singer pop star.

[00:31:54] VOICEOVER: Nothing like the picture

[00:31:57] VOICEOVER: romcom, nothing

[00:31:59] VOICEOVER: like the picture I don't even close.

[00:32:04] Trey Gerrald: Oh my God. The way you sang boo.

[00:32:05] VOICEOVER: That's All!

[00:32:06] Trey Gerrald: That killed me. Wait, you got five too.

[00:32:12] Chelsey Donn: Tie! I love when we tie

[00:32:15] Trey Gerrald: Alright. Good for us.

[00:32:17] Chelsey Donn: Yes.

[00:32:21] Yankee Candle Company Review

[00:32:21] VOICEOVER: Review That Review.

[00:32:24] Chelsey Donn: All right. We are back from that rousing game break. And it's your turn? Trey.

[00:32:29] Trey Gerrald: I knew you were going to say rousing. I just knew it.

[00:32:33] Chelsey Donn: I'm feeling very staple guny still. All right. Where is your review from this week, Trey?

[00:32:40] Trey Gerrald: Okay. Today I have a one star review from trustpilot for the world famous Yankee Candle Company.

[00:32:48] Chelsey Donn: Mmm! Yes.

[00:32:50] Trey Gerrald: And this is written by B Tattan.

[00:32:53] Chelsey Donn: Just the letter B?

[00:32:54] Trey Gerrald: Yeah.

[00:32:55] Chelsey Donn: B...

[00:32:56] Trey Gerrald: T A T T A N.

[00:32:58] Chelsey Donn: T T A N...!

[00:32:59] Trey Gerrald: But when I first read it, I thought it was B Tatlin'. Like "Be Tattle Tale'n!. Tatlin!

[00:33:05] Chelsey Donn: Oh! Be tat..I'll be tat and be Tatlin on, on Yankee Candle though. That's a good one. I like that.

[00:33:12] Trey Gerrald: The subject is, all caps, FRAUD!, YANKEE CANDLE FRAUD!

[00:33:20] Chelsey Donn: Okay!

[00:33:21] Trey Gerrald: Okay, here we go.

[00:33:23] Chelsey Donn: Okay.

[00:33:24] Trey Gerrald: FRAUD! DO NOT BUY FROM YANKEE CANDLE! They send emails with FAKE promotions and deny every portion of it. The representative, Nicole, was very sweet and I feel bad that she was placed in this position. I received an email from Yankee Candle at 8:32 on 8/28 that stated it was a BUY 1 GET 2 FREE. I bought TWO candles expecting that I would get FOUR candles if I bought two. This promotion had no code, ANYWHERE! Under each picture was written in RED, "BUY 2 JAR CANDLES AT REGULAR PRICE AND GET 2 FREE." I ordered TWO PUMPKIN SPICE CANDLES EXPECTING TO GET TWO FREE. There was no mention of the two free candles in the summary. I then called Yankee Candle to explain the issue I was having. I spoke to a lovely young lady named Nicole. Nicole asked for the promotion. And I told her that there was nothing at the top of the page. But, under each picture was a statement in RED indicating each candle featured was quote, buy one, get one jar candle free. NOT SO! According to Nicole, if I wanted 2, I should have ordered FOUR! That point was never mentioned, NEVER! Nicole requested that I be sent the two candles that were part of the promotion and I think. However, at this point I had been trying for over an hour to get this thing done. I then informed her that YC should give me the order free of charge and she consulted with her supervisory staff AGAIN and apparently they were TOO AFRIAND TO DO THE RIGHT THING. This ENTIRE PROMOTION IS A SCAM! Don't fall for any YC promotions. They have NO INTEGRITY and do not want the consumer to get any kind of a break. I am going to follow up with the complaint to the FCC. This company needs to be held accountable for lying. I wasted almost TWO HOURS trying to buy a candle! I feel bad for Nicole. Get out now and get a reputable job. You can do much better than this.

[00:36:05] Chelsey Donn: I didn't like that exit line, but we'll talk about that later. Okay.

[00:36:09] Trey Gerrald: B Tattan!

[00:36:10] Chelsey Donn: B Tattan. So based on the read, I'm going to go ahead and assume that B Tattan used a lot of all caps and maybe a lot of exclamation points too.

[00:36:19] Trey Gerrald: Yeah. As I like started doing that, I was like, why did I start screaming these? Because this whole Review it's just screaming.

[00:36:25] Chelsey Donn: Yeah. I had a feeling. Okay. Now the offer was Buy 1, Get 1 Free or Buy 2, Get 1 Free. What was the offer?

[00:36:35] Trey Gerrald: Okay. That switches around.

[00:36:37] Chelsey Donn: Okay.

[00:36:38] Trey Gerrald: So they say the email that arrived at 8:32 on 8/28. Stated Buy 1, Get 2 Free.

[00:36:46] Chelsey Donn: Buy 1, Get 2 Free. Okay.

[00:36:48] Trey Gerrald: So they bought two expecting that they would get four. 'Under each picture was written in red, Buy 2 jar candles at the regular price and get 2 free.'

[00:36:59] Chelsey Donn: Hmm...okay.

[00:37:01] Trey Gerrald: So they have just said that it's buy one, get two. And then they just said, it's buy two, get two. And then later they say to Nicole, buy one, get one jar candle free. That's three different promos.

[00:37:17] Chelsey Donn: I'm not trying to be ageist, certainly, but I don't know why I get the feeling that B Tattan is a little bit older.

[00:37:25] Trey Gerrald: Me too!

[00:37:26] Chelsey Donn: Now while maybe there was some miscommunication here, it seems like there's, changes between the email. First, honestly, when you started reading this Review, Trey, I thought that the email was maybe a fake email because you know how sometimes you get these emails and they seem like they're from Yankee Candle or something. And they're like click here for this promo, but then you click there and it takes you to like, I dunno, it steals your identity or something.

[00:37:50] Trey Gerrald: Yeah.

[00:37:50] Chelsey Donn: My thing is that if there was a promo would, okay. If there was a promo and it said, buy two, get two free.

[00:37:56] Trey Gerrald: Yeah.

[00:37:57] Chelsey Donn: And you're, you, Trey, would you put four in your cart or would you put two?

[00:38:01] Trey Gerrald: See? I don't know. Cause now I think I'm just confused from this Review! because I would look at, I don't know. I don't know if I would, but there's no code. So there's no promo code listed. So I think maybe I would just put two.

[00:38:18] Chelsey Donn: Really? Okay. Interesting.

[00:38:19] Trey Gerrald: But I don't know.

[00:38:20] Chelsey Donn: Because I think I would put four and I would see if, when I went to checkout,

[00:38:25] Trey Gerrald: If the price changed?

[00:38:26] Chelsey Donn: If it, if it took the two off, that would be my assumption. And I don't know if that's just a me thing, but I feel like that's what I would do. And I always assume that whatever it is I'm seeing on my checkout, like in my checkout box is what I'm going to actually get. So if I don't put four candles in that cart, I don't expect that I'm going to see four candles because even when you're running a promo, it's like, you can opt in, you can opt out. So, what I would have probably done is put the four candles in my cart and if it was then charging me for four candles, not two, I would have then picked up the phone and been like, 'Hey, what's going on with this situation?' It took an hour and a half. It took two hours.

[00:39:10] Trey Gerrald: That literally, was the next thing I was going to say, they say that they were trying to get this candle for over an hour. And then at the end they say, I wasted almost two hours.

[00:39:20] Chelsey Donn: Right. Which is it? Which is it B Tattan?

[00:39:23] Trey Gerrald: It is interesting because I did also assume that this reviewer is a little bit older. I don't know why. Oh, I think probably why we think this is cause they call Nicole a lovely young lady.

[00:39:34] Chelsey Donn: Yes! Maybe that's it. And just, even in the beginning, I got the vibe, like I said, when I thought maybe this is identity theft, I got the feeling that B Tattan was a little bit older.

[00:39:44] Trey Gerrald: Do you think that this is fraud?

[00:39:46] Chelsey Donn: I don't. I think it's a little weird and a little bit of a stretch to call it fraud. Now here's the other part where I'm confused. So B Tattan put 2 in her cart, whatever, again, you said you might've done that so fine. I'm not going to blame her for that or them for that, but they then did rectify the issue and sent the additional two is what I, what I'm hearing. But then -