Review That Review with Chelsey Donn & Trey Gerrald
Episode 44: "Wedding Dresses 1 vs 5 Stars"
*Please Pardon any spelling errors!
THEME SONG: [00:00:00] Everybody's got an opinion.
Every Californian and Virginian.
It's so hard to tell who to trust and who to ignore.
Someone's gotta settle the score.
Trey and Chelsey will help you choose!
Whose views win, which ones lose.
Online haters are comin' for you!
Baby, it's time to Review That Review!
[00:00:30] Chelsey Donn: Hello
[00:00:32] Trey Gerrald: hi there, Chelsey and Hello listeners. Welcome to Review That. Review the podcast dedicated to reviewing
[00:00:39] Chelsey Donn: reviews! We're just like Siskel and Ebert only instead of reviewing cinematic, masterpieces, we rate and review those hilarious scathing and sometimes suspicious online reviews.
[00:00:51] Trey Gerrald: that's Chelsey Donn
[00:00:52] Chelsey Donn: And that's Trey Gerrald.
[00:00:54] Trey Gerrald: and
[00:00:54] Trey Gerrald: together, we
[00:00:55] Trey Gerrald: are...
[00:00:55] VOICEOVER: The Review Queens!
[00:00:59] Trey Gerrald: If you want to support our show while getting bonus and exclusive content simultaneously, including our members only after show podcast. Go ahead and visit our patreon Page at patreon.com/ReviewThatReview
[00:01:14] Trey Gerrald: Chelsey. How are ya?
[00:01:17] Chelsey Donn: I am good. I'm burning the candle on all of the ends and you know, but it's good. I'm so happy. I'm always happy to be here with you. Try. This is like the cherry on top of every day. I mean that
[00:01:28] Trey Gerrald: San Tino's cherries.
[00:01:33] Chelsey Donn: not cherries of fire. Cherry is like a delicious sundae with a cherry on top.
[00:01:40] Trey Gerrald: Yes. I enjoy being here as well. And we enjoy all of you for joining us.
[00:01:45] Lodge A Complaint!
[00:01:45] Trey Gerrald: Chelsey, is there any, um, anything that is like ruffling your feathers at the moment that you aren't enjoying? Tell us, is there something that you would like to.
[00:01:53] VOICEOVER: Lodge A Complaint.
[00:01:55] Trey Gerrald: About,
[00:01:56] Chelsey Donn: Yeah. Listen, I don't know who my beef is with here. Okay. And like it's nature probably and trees you know, when you're walking on the sidewalk and then all of a sudden, one of the like sidewalk pieces, I don't know what we call them is like raised out of nowhere. And you trip. I don't know why it's like, you know, some people like.
[00:02:21] Chelsey Donn: I think like unlucky where if there's gum on the floor, like they're going to be the one that steps in it. Or if there's poop, there's going to be the one that steps in it. Like if, if there is a rise in the sidewalk, when I'm, I am going to be the one that at, and sometimes it's like a greediness, especially in LA, like I don't, I get it.
[00:02:39] Chelsey Donn: I think I might be an earthquake tree root thing, but sometimes it's like, somebody has got to intervene. Why is nobody intervened?
[00:02:49] Trey Gerrald: I think that is like a taxpayer thing. Right? I do know that my actually, I talked about them, uh, on like two episodes ago, my friends that live in Inglewood in LA, one of them.
[00:03:01] Trey Gerrald: works for the city and they like repave potholes and stuff like that. That's like the division of like what your city taxes are going to, but yes, it is very, um, how, how amazing our tree roots.
[00:03:16] Trey Gerrald: They literally can break up cement.
[00:03:18] Chelsey Donn: I know, like we need the trees. I love the tree. It's like, listen, I don't think it's the tree's fault. I think it's our fault. You know, like somebody should take care of the trees. The trees are just there being trees, providing oxygen, doing their thing. You know, we're the ones that have to take care of them and take care of the streets so that people like me don't trip every fourth step.
[00:03:43] Trey Gerrald: That is like a funny thing, especially in Manhattan, like the constant awareness that you sort of have vibrating at like a level one without recognizing like the cement you're walking upon as not going to be even like, it is just sort of always rumbling underneath, like be mindful of this.
[00:04:00] Chelsey Donn: yeah, what's your complaint? Try lay it on us.
[00:04:03] Trey Gerrald: Well, I had one written down and then literally minutes before we started recording this other thing happened to me that I'm going to do instead, I needed to lodge a complaint against knocking anything over that has liquid in it. And it spills out.
[00:04:19] Trey Gerrald: humiliating and embarrassing. When you knock over a cup at a restaurant and then like everyone turns and looks and it's like, no, one's going to die from the mess that's just been made.
[00:04:28] Trey Gerrald: But it's very humiliating. It's like being dumb. Like suddenly everyone looks at you and like gives you that little look like, oh, you idiot. Like. But it just happened to me on my desk because I have this very expensive Reed diffuser that I forgot about. This is from my favorite apothecary and cold spring, New York.
[00:04:46] Trey Gerrald: I just opened it yesterday throughout the week. I store my microphone behind my monitor. So I was wheeling it around and I have knocked over my cup of water multiple times. So I knew to hold my water. So my water wouldn't spill, but what didn't, you know.
[00:05:02] Trey Gerrald: this new Reed diffuser literally fell over.
[00:05:04] Chelsey Donn: Ah,
[00:05:05] Trey Gerrald: That's probably was $40
[00:05:07] Chelsey Donn: Oh, no.
[00:05:08] Trey Gerrald: wasted literally one quarter of that.
[00:05:11] Chelsey Donn: Oh no. Oh, that's the worst.
[00:05:15] Trey Gerrald: and it's really the worst.
[00:05:16] Trey Gerrald: because there's no one to blame, but me, but oh, I just hate
[00:05:20] Chelsey Donn: I'm sure we can find someone else to blame, um,
[00:05:25] Trey Gerrald: I need to know for my mental health. Oh, I hate you gravity.
[00:05:29] Chelsey Donn: yeah. It's gravity's fault.
[00:05:31] Trey Gerrald: I think it's Murphy again.
[00:05:33] Chelsey Donn: It could be Murphy.
[00:05:34] Trey Gerrald: Murphy's law. How dare you?
[00:05:35] Chelsey Donn: So does the room smell nice at least, you know, because of whatever spilled out.
[00:05:40] Trey Gerrald: Yeah, I mean, that's my hope is that it's going to saturate the wood Of my desk and it'll smell really nice for a while, but you know, it's concentrated. So has a harder stench than it when it just diffuses through the reeds. So it
[00:05:55] Chelsey Donn: Right. It's not as
[00:05:56] Trey Gerrald: little metallic right now, like,
[00:05:58] Chelsey Donn: Uh,
[00:05:58] Trey Gerrald: yeah, but
[00:05:59] Chelsey Donn: I hate that that sucks. That's so upsetting. I hate whenever I smell anything over at all, I was watching an episode of curb and it sort of reminds me of that because I feel like as you get older, you know, like if you knock something over.
[00:06:16] Chelsey Donn: Everybody's looking at you, like you're like senile or something, like what's wrong with that person. Cause they knocked everything over and it is interesting. Cause it's like, if you're young and you knock something over your slim muscle, you know, if you're old and you knock something over senile you're Shamiel
[00:06:33] Trey Gerrald: you know what? I'm referencing
[00:06:35] Chelsey Donn: she'll meal.
[00:06:35] Chelsey Donn: She'll
[00:06:36] Trey Gerrald: It's all to that
[00:06:37] Chelsey Donn: Yeah. Like, yeah, like you're senile. Right. And if you're our age, it's just, I dunno.
[00:06:44] Trey Gerrald: Well, similar to your complaint now, if an old person falls, we just think they're going to break a hip.
[00:06:49] Chelsey Donn: Right.
[00:06:50] Trey Gerrald: That's the first thought that comes to mind?
[00:06:52] Chelsey Donn: Yeah. If I fall, they're just like, oh no, I don't know. Like, I just feel like when I fall it's it's like scarier because I'm a fat person and they're like, what's gonna happen. I don't know. That's just like people. Yeah, for sure. It's like, I have this thing. I know this is a little bit of a tangent, but every time I go to a restaurant, I always check the chair.
[00:07:12] Chelsey Donn: Like I like wiggle the chair a little bit because I'm like, if I sit on the chair,
[00:07:16] Trey Gerrald: And at
[00:07:17] Chelsey Donn: And I break the chair. It looks a lot different.
[00:07:20] Trey Gerrald: That is, that is like a wild, deep trauma response. you chair in your life or something?
[00:07:28] Chelsey Donn: my God. Yes, I
[00:07:29] Trey Gerrald: So there we go.
[00:07:30] Chelsey Donn: well, I had a moment when I was taking a stand up comedy class of all things where I know, I know where I sat on. This is so embarrassing. I sat on one of those like white plastic lawn chairs, because it was one of those, you know, studios in New York that just looks like it has all the donated chair.
[00:07:51] Chelsey Donn: So I happened to be left with this lawn chair and I sat on it and I could feel the legs of the chair, like bending under, and it did, I didn't fall. I just sort of like jumped up, like right away so that I wouldn't fall. But like everybody in the class sort of knew. What was going on. And then every other class, after that, there was one chair that was like a beautiful, nice grandfather chair that clearly was in somebody's living room that maybe died and donated it to the company's studio.
[00:08:24] Chelsey Donn: And so every single time I would arrive at class, even if I was late, that chair was waiting for me. Yeah. I know. Ah, perks, you know, what can I say?
[00:08:36] Trey Gerrald: Everyone was looking out for you.
[00:08:37] Chelsey Donn: Everyone was like, you know what? Let's let's give her the nice chair.
[00:08:40] Trey Gerrald: But those lawn chair, things, those that happens all the time, that. isn't
[00:08:44] Chelsey Donn: Okay, good.
[00:08:46] Trey Gerrald: the structural integrity of those plastic chairs commonly wore, especially if they've in the weather for a long time. Yes. I've experienced that as
[00:08:53] Chelsey Donn: Oh, good. Okay. That makes me feel better. Thank you.
[00:08:56] Trey Gerrald: All right. Well,
[00:08:57] Chelsey Donn: at that. That was like a bonus. That was like a bonus. Exhale.
[00:09:00] Trey Gerrald: feel like that, felt like one of our after-show chats.
[00:09:05] Chelsey Donn: Well, there you go. If you're wondering
[00:09:07] Trey Gerrald: All right,
[00:09:07] Chelsey Donn: of that in
[00:09:08] Trey Gerrald: let's go forward and Chelsey. Are you ready to go head?
[00:09:12] Chelsey Donn: Oh my God. I'm so ready. Let's go
[00:09:15] Trey Gerrald: Whew. Yes, queen less.
[00:09:18] VOICEOVER: Assess That Kvetch.
[00:09:20] Trey Gerrald: All right. So today is another vs episode. And today Chelsey and I are going to cover both a one-star review and a five star review from TheKnot.com on the same topic, which today is Pronovias bridal salon.
[00:09:37] Chelsey Donn: That's right for this versus episode, Trey is reading the five star and I am reading the one-star. So to determine who reads first, we got to flip that quota. I think it's my turn to guess.
[00:09:48] Trey Gerrald: Yes,
[00:09:49] Chelsey Donn: Okay. Heads.
[00:09:52] Trey Gerrald: it's tails.
[00:09:53] Chelsey Donn: Okay. I was on a little bit of a streak. Okay, great. So that means that we are going to hear the five star review first.
[00:10:03] Trey Gerrald: All right. So today we're covering the bridal salon: Pronovias. Pronovias is a wedding dress boutique situated in New York city. Originally it opened in 1922 as a Barcelona boutique. The store evolved into an international franchise with over 4,000 points of sale and over 100 countries. It has earned a reputation for providing customers with a seamless and sensational shopping experience that allows every bride to feel like royalty.
[00:10:35] Chelsey Donn: We know nothing about that.
[00:10:37] Trey Gerrald: So at the time of recording, there are 117 reviews for Pronovias on TheKnot with an average score of 3.6 out of five. They were a 2014 pick for TheKnots best of wedding award. So with all of that background info, let's get into this versus a battle on wedding gowns.
[00:11:05] Pronovias 5 Star Review
[00:11:05] VOICEOVER: Review That Review.
[00:11:09] Trey Gerrald: All right. So today I am reading the five star from TheKnot.com and this is a Review written by Michelle C for Pronovias.
[00:11:20] Chelsey Donn: Canopius in Barcelona. Oh, wait, wait, wait. Pronovias Novia is Novia, like has a wife, wife in Spanish Novia.
[00:11:33] Trey Gerrald: it's like probably like for the wives or whatever.
[00:11:35] Chelsey Donn: Yeah, like for the wives. Wow. so happy that we just figure that
[00:11:40] Trey Gerrald: I be saying no,
[00:11:42] Chelsey Donn: Novia means wife.
[00:11:45] Trey Gerrald: Okay. I don't know, whatever.
[00:11:46] Chelsey Donn: Pronovias
[00:11:47] Trey Gerrald: All right.
[00:11:47] Chelsey Donn: Okay.
[00:11:48] Trey Gerrald: and here's the Review!.
[00:11:51] Trey Gerrald: I said yes to the dress and it was the best experience ever. I have to say I chose my dress and bridal salon before reading any reviews because I fell in love with a particular dress that I had seen online. After reading the reviews for Pronovias, I was definitely a little nervous that this was the place I chose because the reviews were awful. Well, it taught me not to believe everything you read because they couldn't have been more wrong.
[00:12:27] Trey Gerrald: I was at their flagship store in New York, four separate times for my initial try-on and then three fitting appointments. Each time I was in and out, they took me on time for all of my appointments, and couldn't have been more helpful with ordering my dress and setting up future fittings. Mu dress arrived on time, even in the middle of a worldwide Pandemic.
[00:12:56] Trey Gerrald: My seamstress Mauritz was the sweetest lady and did a fantastic job altering my dress. She even made me a matching face mask from the extra fabric. Clara, the manager was amazing and very knowledgeable about all things bridal!
[00:13:15] Trey Gerrald: Overall. It was an excellent experience and I would highly recommend getting your dress here.
[00:13:23] Trey Gerrald: And this was written October 21st, 2020. So that was right at a scary time. Yeah.
[00:13:32] Chelsey Donn: That was a scary time. I'm happy for Michelle, that she was still able to get married, you know?
[00:13:38] Trey Gerrald: Yeah,
[00:13:39] Chelsey Donn: All right. So I, I like this. Review! what I find, what I find interesting about it is, you know, how they went there without reading the reviews was obviously as a Review Queen, I was like, oh, but that being said, they liked the dress they went in and then they were surprised by the Review!.
[00:14:01] Chelsey Donn: So that's interesting to me.
[00:14:04] Trey Gerrald: It is an interesting point to take when you're leaving a five star review, because it's sort of like, Look. My experience is not indicative from all of the stories online. And I'm going reference that I see a sea of bad reviews. Like I, I think there's value there. It also sort of instantly makes me suspicious that it's a planted Review!
[00:14:27] Trey Gerrald: because there's like leaning in so hard that like there were, there are negative reviews, but then I also think. If this is truthful, which we'll discuss, I appreciate that. They're like luck that wasn't my experience. And I would wholeheartedly recommend
[00:14:43] Chelsey Donn: Yeah. I don't know why, because, you know, usually I'm very sus, but like I do believe Michelle and I, I, I, I feel like this could be a totally authentic experience. Like, oh, you're just sort of looking through wedding dresses. You happen to find it. This is the location of it. You call them up, you make an appointment.
[00:15:02] Chelsey Donn: And then later on, you know, you're kind of Googling to follow up and you're like, oh shoot. Like, I can believe that narrative. And because I can believe the narrative. I like that Michelle is taking us through this process because maybe somebody else who's a little bit worried, but likes to dress from this store would be a little bit calmed down, you know, by Michelle's Review!.
[00:15:27] Trey Gerrald: that's a good point.
[00:15:28] Chelsey Donn: I mean, Michelle's not alone. There are other five-star reviews here. It is a three point. What was it? 3.6. So. You know, it is a hard thing. We, we deal with this all the time. That's why we do the one and five, because it's like, some people are going to have a good experience and some people aren't. And I think with weddings, it's just so hard because it's like the most important day of your life, you
[00:15:52] Trey Gerrald: stakes are the highest. Yeah.
[00:15:54] Chelsey Donn: Yeah.
[00:15:55] Trey Gerrald: Actually, I think that does sway me on the truthful versus shady scale here because. I believe that you would be just like looking through wedding dresses online or just like on Instagram and you find one and you go to to see like who the manufacturer is and you find this boutique and you're like, Oh, no.
[00:16:16] Trey Gerrald: A'. like if I were working for Pronovias and I wanted to flush out some of the negatives, I probably wouldn't start with that narrative. Cause it isn't saying that you're brand loyal. You're just like obsessed with the stress and then you hunt it down. You know?
[00:16:28] Trey Gerrald: I actually appreciate that.
[00:16:30] Chelsey Donn: Yeah, I appreciated that too. And again, like I've, I've helped several friends pick out wedding dresses at this point. And I know between all the Pinterest boards and stuff like that, like it's very believable to me that you would just find a dress and be like, where is this dress from?
[00:16:43] Trey Gerrald: Well, I do think that most people aren't like aware of bridal designers, unless you're like anticipating getting ready to be in the market for one, I think it's a niche, uh, fashion industry, you know?
[00:16:57] Chelsey Donn: Right. It's not as identifiable. if you're not somebody that's getting a
[00:17:00] Trey Gerrald: the world.
[00:17:01] Chelsey Donn: or an Oscar de LA Renta dress,
[00:17:04] Trey Gerrald: Because hypothetically you're getting married once, hopefully. So it's not like something you're keeping tabs on constantly.
[00:17:11] Trey Gerrald: So you are sort of coming at it blind in many ways,
[00:17:14] Chelsey Donn: yeah.
[00:17:15] Chelsey Donn: I also liked that they gave specific names, so they give us more than just Mauritz. I feel like there was another name in there as
[00:17:21] Trey Gerrald: Clara
[00:17:22] Chelsey Donn: Clara. Okay.
[00:17:24] Chelsey Donn: Clara.
[00:17:25] Chelsey Donn: Yeah. Who's
[00:17:26] Trey Gerrald: Oh, the one spelling grammar is M U instead of M Y my address arrived. But other than that, it's gorgeous and no other issues.
[00:17:35] Chelsey Donn: I liked the fact that they told us about the mask additions, especially now in today's day and age. That's something that I guess, you know, as part of the consideration,
[00:17:45] Trey Gerrald: Yeah, I think that's a really cute actually, I don't know if there's enough information to garner comment or fluke here.
[00:17:53] Chelsey Donn: Right. Exactly. That's what I'm sort of looking for. Like, can I, how can I ascertained whether or not, you know, other people are going to have this experience based on Michelle C.
[00:18:04] Trey Gerrald: I would imagine it might be common to look up reviews and feel nervous if, if there is a sea of not so positive ones,
[00:18:13] Chelsey Donn: Definitely.
[00:18:14] Trey Gerrald: like that might actually be pretty common. So I appreciate Michelle mentioned it.
[00:18:19] Chelsey Donn: Yeah. And she hit on a few points that were interesting. I, I, I wonder if she was teeing up anything about the negative reviews, because she talked about, you know, getting in and out how helpful they were and how sweet they were and knowledgeable. So like hitting those points is interesting and a little bit.
[00:18:39] Chelsey Donn: Maybe defensive of the store?
[00:18:42] Trey Gerrald: Yeah, I agree. But I don't think there's much humor here, but I like the Review! it feels level, head.
[00:18:48] Chelsey Donn: I agree. All right.
[00:18:51] Trey Gerrald: I think I could crown this. What do you think?
[00:18:53] Chelsey Donn: I think I can cry Michelle C last than.
[00:18:56] Trey Gerrald: All right. So Chelsey and I each have our own set of zero to five crown cards and in an effort to be fair and not influence one another, we will simultaneously reveal our rating.
[00:19:07] VOICEOVER: The Queens are Tabulating.
[00:19:14] Chelsey Donn: All right. I'm holding up three and a half. Crowns. Trey is holding up four crowns. I gave Michelle three and a half crowns, cause I thought it was a little bit above middle of the road for me. I really liked that she addressed the concerns of the other reviews, because I think that that's a common issue that people visiting this Knot page would be thinking.
[00:19:36] Chelsey Donn: And I think she gave nice general strokes of the experience. I just wish maybe there was like a tiny bit more specificity. not funny, we had a little bit of a spelling error, uh, but nothing wrong with the Review!. So a solid three and a half for me. Why? For.
[00:19:53] Trey Gerrald: I mean, I do feel very similar to you, but I went up to four. Because I do think the ultimate impact here, it might have a deal breaking situation For.
[00:20:02] Trey Gerrald: me, where it's like, okay, it's possible to have a very great experience here, even though it seems like lots of people haven't and I could take these specific names and ask hi, can I schedule an appointment with Clara?
[00:20:14] Trey Gerrald: Can I make sure Mauritz is my seamstress? Like, you know, I could really sort of navigate power. I like that it's level headed, especially in the bridal wedding industry. It's like, everything is so high emotion. So for that reason I gave it four crowns.
[00:20:30] Chelsey Donn: that makes sense. You and I tend to differ in that regard. I really like a good novella. You like you like when they're more straightforward?
[00:20:39] Trey Gerrald: I think so.
[00:20:40] Chelsey Donn: Yeah. Okay. I love that. All right. Well, good. Solid. Review! trey. I guess to see if our opinion is swayed. Once we hear the other side of the argument.
[00:20:51] Trey Gerrald: All right, so we'll take a quick break. And when we come back, we're going to hear Chelsey's I guess, novella version BRB.
[00:20:57] Chelsey Donn: BRB.
[00:21:02] VOICEOVER: We'll be right back.
[00:21:13] 21:13 Ad Break
[00:21:13] 21:15 / 22:15 Meryl Go Round
[00:21:13] Trey Gerrald: It's time to take a quick spin on the Meryl-Go-Round for our game. Brady.
[00:21:47] Chelsey Donn: Here's the deal. Trey and I have each picked a rotten scathing, pithy One-Star-Zinger. And with 30 seconds on the clock, we'll take turns, trying to recite the zinger in as many genres as possible
[00:22:00] Trey Gerrald: Just like queen Meryl Streep, who does it all.
[00:22:02] Chelsey Donn: before the clock runs out.
[00:22:04] Trey Gerrald: All right, Chels. Whats your Zinger for today.
[00:22:06] Chelsey Donn: So you guys know my favorite is to do the crazy gag gift moments. And this is from Amazon.
[00:22:13] Chelsey Donn: It is a one-star review written by Mychal with a very unique spelling. M Y C H a L.
[00:22:20] Trey Gerrald: Hm.
[00:22:21] Chelsey Donn: This is a one-star review by Michael for a beer belly Fanny pack. And it's kind of gross. You guys was an,, I'm a fan. I, I wouldn't mind marrying someone with a little beer belly. I'm not even going to lie, like actually probably preferable in my case.
[00:22:37] Chelsey Donn: Um, but I don't think I would like it if they were wearing a beer belly Fanny pack, just so I can describe it quickly for you guys. It is a Fanny pack with a photo of a beer belly.
[00:22:49] Trey Gerrald: Is it Harry.
[00:22:50] Chelsey Donn: it's, it's actually a little less hairy than you probably think, but there is a little bit of hair involved.
[00:22:55] Chelsey Donn: Yeah. So the subject is this isn't funny.
[00:23:00] Trey Gerrald: No.
[00:23:00] Chelsey Donn: And the Review! is God. Why does beer have calories? That's it?
[00:23:09] Trey Gerrald: All right, Mike cow,
[00:23:10] Chelsey Donn: I know. Right.
[00:23:12] Trey Gerrald: I'm going to strap you into a disgusting can of Natty light.
[00:23:16] Chelsey Donn: Ooh, such college memories. Let's
[00:23:20] Trey Gerrald: you ready?
[00:23:21] Chelsey Donn: I'm ready. Let's do it.
[00:23:23] VOICEOVER: Three, Two, One, GO!.
[00:23:27] Chelsey Donn: Why does beer have calories?
[00:23:30] Trey Gerrald: disaster. show
[00:23:37] Chelsey Donn: God. Why does beer I've calorie?
[00:23:40] Trey Gerrald: magic show
[00:23:42] Chelsey Donn: God. Why does bear have galleries?
[00:23:46] Trey Gerrald: Southern
[00:23:47] Chelsey Donn: God. does bear have calories?
[00:23:51] Trey Gerrald: drama.
[00:23:52] Chelsey Donn: God. Why bureau of calories? That's all.
[00:23:57] Trey Gerrald: job. That was six diva.
[00:23:59] Chelsey Donn: Yay. All right. Trey. Where is your zinger from today?
[00:24:04] Trey Gerrald: I have a One-Star-Zinger from Good ol ratemyprofessors.com.
[00:24:09] Chelsey Donn: Love that.
[00:24:10] Trey Gerrald: This is for an anthropology professor at UC Davis
[00:24:14] Chelsey Donn: Okay.
[00:24:15] Trey Gerrald: and the Review! is an absolutely mind numbingly, horrible lecturer.
[00:24:21] Chelsey Donn: Oh my God. those.
[00:24:24] Trey Gerrald: wordy. I'm going to stumble. I have I'm for sure. I'm positive.
[00:24:28] Chelsey Donn: All right. I'm going to strap you into a marble composition notebook.
[00:24:32] Trey Gerrald: Ooh, that's my iPad cover.
[00:24:36] Chelsey Donn: Oh my God. Amazing. All right, so don't get any paper cards. Okay. Strap yourself into that cardboard exterior. let's get this. Meryl-Go-Round spin shallowly.
[00:24:46] Trey Gerrald: Let's do it. Here we go.
[00:24:47] Chelsey Donn: All right. Let's do it.
[00:24:48] VOICEOVER: Three, Two, One, GO!.
[00:24:53] Trey Gerrald: Absolutely horrible.
[00:24:57] Chelsey Donn: lifetime.
[00:24:59] Trey Gerrald: Absolutely my numbingly horrible lecturer,
[00:25:03] Chelsey Donn: Magic show
[00:25:04] Trey Gerrald: absolutely mind horrible.
[00:25:09] Chelsey Donn: Disney film into our
[00:25:16] Trey Gerrald: absolutely my numbingly horrible lecturer by boy.
[00:25:19] Chelsey Donn: all right. Good job. Trey.
[00:25:24] Trey Gerrald: Thank you.
[00:25:25] Chelsey Donn: I loved the readings there. I really, I mean, book debt, what can I say?
[00:25:29] Trey Gerrald: Thank you,
[00:25:30] Chelsey Donn: Five trey.
[00:25:32] Trey Gerrald: but to make sure you are big winner.
[00:25:34] Chelsey Donn: Yay.
[00:25:36] Trey Gerrald: mazal Tov, Chelsey,
[00:25:38] Chelsey Donn: you. Thank you. Thank you. I caught the bouquet.
[00:25:41] Trey Gerrald: I'm always a bridesmaid, never the bride.
[00:25:46] 1 Star Pronovias Review
[00:25:46] VOICEOVER: Review That Review.
[00:25:52] Trey Gerrald: All right. We are back from that rousing game break. And now Chelsey Donn. It's time for your one star review.
[00:25:59] Chelsey Donn: Let's do it. Okay. So this is a one-star review for Pronovias. As we've mentioned, it is written by Laura T.
[00:26:10] Trey Gerrald: Okay.
[00:26:11] Chelsey Donn: All right, here we go.
[00:26:13] Chelsey Donn: SEAMSTRESS STREAKED BLOOD ON MY GOWN. READ ON!
[00:26:20] Chelsey Donn: Please, please, please.
[00:26:24] Trey Gerrald: Ah,
[00:26:24] Chelsey Donn: Order a Pronovias dress, but avoid the flagship location in Midtown Manhattan.
[00:26:31] Trey Gerrald: oh,
[00:26:32] Chelsey Donn: I was not one of the small pushy, bridal boutiques kind of bride. So I found the huge glamorous flagship store, very attractive because they do tons of business and don't push you into anything. I liked the big setting. But what happens with a big setting is that you get lost. And this is what happened to me.
[00:26:56] Chelsey Donn: Last fitting. I scheduled a month in advance and brought my whole family with me to learn, to tie the bustle and take the dress home.
[00:27:06] Chelsey Donn: All appointments scheduled way in advance. NO WORK HAD BEEN DONE ON THE DRESS!.
[00:27:13] Trey Gerrald: Oh, no.
[00:27:13] Chelsey Donn: Nothing! I was forced to come back one week later, right before my wedding extremely stressful Coming back right before my wedding, NO WORK HAD BEEN DONE AGAIN!
[00:27:25] Trey Gerrald: Oh.
[00:27:28] Chelsey Donn: Sat in waiting room for 45 minutes while manager falsely chatted me up.
[00:27:32] Chelsey Donn: Seamstress, arrived, sweating, and thanking me for giving her more time. After taking dress home, opened the bag. Seamstress had pricked her finger and streaked BLOOD DOWN THE FRONT OF MY GOWN!
[00:27:52] Trey Gerrald: Oh
[00:27:52] Chelsey Donn: four days before my wedding
[00:27:54] Trey Gerrald: God.
[00:27:55] Chelsey Donn: forced to find out of town dry cleaners and pay $300 bill. Then noticed Garnett was SNAGGED on the lower part of the dress.
[00:28:09] Chelsey Donn: Didn't bother fixing it because blood was main concern. Total mess con contacted store. All they did was apologize and pay for the dry cleaning. Contacted corporate after wedding asked for a full refund on dress because they ruined the week before my wedding and stress and dry cleaning bills and drama.
[00:28:40] Chelsey Donn: They absolutely refused to refund me. It was 1700 and said they did enough paying the dry cleaning bill. So get your Pronovias dress at one of the many NYC shops, not the flagship. TOTAL NIGHTMARE. I should be suing them to be honest.
[00:29:09] Chelsey Donn: Whew, Laura T Laura T spill the tea on
[00:29:14] Trey Gerrald: Pronovias. whoa. Okay. Wait, what is a Garnet?
[00:29:19] Chelsey Donn: Is it a fab?
[00:29:23] Trey Gerrald: something that was wrapped, whatever.
[00:29:25] Chelsey Donn: Something was wrapped.
[00:29:26] Trey Gerrald: I think my favorite part of the survey view is when Laura T says sat for 45 minutes while the manager falsely chatted,
[00:29:37] Chelsey Donn: I know I was like, what does that even mean? I mean,
[00:29:41] Trey Gerrald: I get a clear picture, even though I don't know what it
[00:29:44] Chelsey Donn: Same, obviously there was some sort of major flub up
[00:29:49] Trey Gerrald: multiple times with the schedule.
[00:29:52] Chelsey Donn: with the scheduling, I don't know what was happening behind the scenes, but like something was definitely going on. It actually kind of reminded me a little bit of the wedding cake Review!
[00:30:03] Chelsey Donn: moment where it's like throw in the girl that doesn't know anything about the wedding cake Curry, because they like made some sort of mistake and scheduled people at the same time. Like that's how I see the situation where the owner was probably like, you know, can I get you any tea or I'm so sorry again, you know, oh, when's your wedding?
[00:30:24] Chelsey Donn: Tell me about it. Like, it's clear that they were. You know, trying to, I understand. Yeah. Say face exactly.
[00:30:32] Trey Gerrald: I wonder what the reverse here is. Like, if you are the bride and you miss one of these appointments, I wonder if there's a fee,
[00:30:38] Chelsey Donn: probably, there's always some sort of double standard. I mean, the blood on the dress.
[00:30:44] Trey Gerrald: can't you just imagine? Do you think that this is Murray it's from the other one? Or do you think they have multiple seamstresses?
[00:30:51] Chelsey Donn: I think they have more, I don't think is Murray it's. I don't think Marines would do that. I just wonder, like, what was the lead up? Was it like, she showed up and the manager had to go to the back and be like, oh my God, the girl is back. Her wedding is like in a day. Do we still didn't do the changes?
[00:31:06] Chelsey Donn: Do them really fast. And then the woman was trying to do them really fast and hurt herself in the middle of it.
[00:31:11] Trey Gerrald: I think that's sort of the narrative that Laura might be thinking, because that is sort of how it occurred to me. And that just makes me go into like panic mode as the same stress. Cause you know, you know that your manager has told you, like, somehow this ball was dropped. have to get here as soon as you can and like make this work and then you accidentally cut yourself.
[00:31:33] Trey Gerrald: It's sort of like, then you go into panic
[00:31:35] Chelsey Donn: think that the seam stress didn't tell the manager? Because I feel like even though this is really bad and I'm sure either way Laura would have freaked out if like, God forbid this happened and they said, listen, like, I'm so sorry. We had this accident, like, you know, obviously accidents happen. We want to take care of it.
[00:31:53] Chelsey Donn: We're going to get a dry clean, we're going to do whatever we're going to take 20% off the dress. Like if they had addressed it at that point, you know, I'm sure Laura would have been upset and maybe left like a two-star review, but there is something about like, just sending someone with a bloody gown.
[00:32:08] Chelsey Donn: Like what if Laura didn't open the dress until the day of her wedding,
[00:32:11] Trey Gerrald: until the
[00:32:12] Chelsey Donn: that would have been
[00:32:13] Trey Gerrald: well, that's the other too, is like, I wonder, I wonder if I do, for whatever reason, believe Laura, that there on the dress. So if going off of that assumption that either either the seamstress didn't notice or the same stress intentionally didn't share the information or the manager chose to keep it a secret because in order to address it in that moment after you've dropped the ball twice already, a week before. you are going to have to refund fully. I would imagine at that point, so it's possible that the manager was like, we're just going to ignore this. And then an issue arises, we're gonna say no refunds. I mean, I'm
[00:32:52] Chelsey Donn: if you would have to, like, I mean, this is a terrible situation, but I wonder if. First of all. I do think I agree with Laura. I think they should have done more.
[00:33:02] Trey Gerrald: I do too, actually.
[00:33:03] Chelsey Donn: just paying for the dry cleaning is not enough. Like I always get upset whenever somebody like really messes something up and they just kind of bring you back to baseline when it's like, no, no, no, no, no.
[00:33:15] Chelsey Donn: Like.
[00:33:15] Trey Gerrald: Emotional distress.
[00:33:17] Chelsey Donn: There's like so much that goes into this and, and just paying for the dry cleaning does not address the error. It's just like, oh yeah, we're going to pay for fixing our error. Well, duh,
[00:33:29] Trey Gerrald: Right, right. I mean, I appreciate that. They covered the dry cleaning. I appreciate that. That, that didn't seem to be an issue. It is interesting to me. I, I recognize that it's like, just get through the wedding and then we'll deal with it. But there is something that then feels a little, like you've lost some power in your court to then the wedding has happened to then be like, you have to refund me.
[00:33:51] Trey Gerrald: Rather than like in the moment, be
[00:33:53] Chelsey Donn: Yeah.
[00:33:54] Trey Gerrald: is outrageously unacceptable,
[00:33:56] Chelsey Donn: I guess, but at the same time, it's like, if you're that close to your wedding, you are hysterical and your best friend maid of honor is just like, you know what, let me handle this. I will bring this to a dry cleaner. We will figure it out. We will get the money back later.
[00:34:11] Chelsey Donn: I don't, we don't have to think like that, addressing it after the wedding is done. It makes sense to me, I'm
[00:34:17] Trey Gerrald: It does make sense
[00:34:18] Chelsey Donn: I'm sure they took photos. I'm sure like they, which is interesting. Can you do photos on TheKnot?
[00:34:25] Trey Gerrald: I don't know. I don't think so.
[00:34:26] Chelsey Donn: okay. Cause that would have been really powerful if there photos, of course, but this is unacceptable.
[00:34:34] Chelsey Donn: This is a very useful Review!. I mean, besides the fact that like it's gross, I think like, If I was going to go to Pronovias, I would come armed with this review and be like, I love your dresses, but like, I need to
[00:34:49] Trey Gerrald: keep
[00:34:49] Chelsey Donn: that like this does not happen to me otherwise, bye!
[00:34:54] Trey Gerrald: I agree. I think that it has like outrageously valuable. I, I just want to point out it's interesting that they start through Review! with, please, please, please, buy here, but not at this one. And then they end with please by the stress at a different, like, that is So, wild to me because they're really pointing out that it's management and like facility specific hires, not the actual Dress which is like a clarity that I think most one-star reviewers don't.
[00:35:25] Trey Gerrald: Pinpoint They be like in RegEd
[00:35:29] Chelsey Donn: Yes.
[00:35:30] Trey Gerrald: God. I imagined that seems just freaking
[00:35:33] Chelsey Donn: God, me too. Me too. I was just going to address that. I'm so glad you brought it up because that first line is like everything. But I think that that leads into the trustworthy factor here, right? Because it's like, we've read plenty of reviews where they just like throw in sort of dig type things on top of the issue.
[00:35:54] Chelsey Donn: And it feels like.
[00:35:55] Trey Gerrald: piling
[00:35:55] Chelsey Donn: Piling on, like, you're just like trying, like you have this issue and I would have believed you, but instead of just like addressing the issue as it is, you had a pile on, I really appreciated that Laura T did not pile on.
[00:36:07] Trey Gerrald: I think you're right. I think that's why it feels so truthful.
[00:36:10] Chelsey Donn: It really, really does. Like, I, I believe, I believe that my belief that this is their experience.
[00:36:15] Chelsey Donn: I see the passion. I mean, clearly we had a lot of all caps moments, but It's funny because if you just read the all caps, you can kind of get the like shortened narrative. It's like a, it's like an internal thing. Like no work was done on the dress to work was done. Again, there was blood on the front of my gown.
[00:36:34] Chelsey Donn: It was snagged was a total nightmare. Like if you're just reading the bullet points, you know, you get the full narrative, which is, which is pretty interesting.
[00:36:44] Trey Gerrald: So then do we think that narrative is common or a fluke? I mean, I imagine the blood as a fluke, but I kind of, at first I really wanted to be defensive the shop and say, you can't say that because it's a big shop. You're going to get lost in the fray. I think that's like not factual. Uh, but. I do feel like it could be common.
[00:37:06] Trey Gerrald: It could be common. I mean, they forgot to alter it
[00:37:09] Chelsey Donn: That's bad twice,
[00:37:13] Trey Gerrald: That is so that is so beyond the pale to
[00:37:16] Chelsey Donn: Not as that's bad. I mean, once is one thing twice. I mean, I do. I think it's common. Yeah. I think that it's probably common amongst honestly like the wedding dress industry in general, like I've had friends at other stores that have had similar situations.
[00:37:33] Trey Gerrald: Really
[00:37:34] Chelsey Donn: I have, I mean, not this situation, but just like other situations, thankfully, that, that seemed to have ended well, but like, at least in the beginning where it was like I showed up and it seemed like nobody was, nobody was ready for me to be there types of, but like, I do think it's interesting.
[00:37:49] Chelsey Donn: Like I think it is presumptive to say that it's just because it's the flagship store. I think we're grasping for an explanation here because so. Bizarre and these sort of smaller boutiques while interestingly enough, or is saying not really her jam. I do think that they, in my mind, at least the way this is all being described, they are more about customer service.
[00:38:13] Chelsey Donn: And like, you're the only one that has the appointment that day. And it's all about you and blah, blah, blah, blah, blah. You know,
[00:38:20] Trey Gerrald: definitely an air of that.
[00:38:21] Chelsey Donn: There's definitely an air of that, which I guess maybe could be missing in this setting that I think Laura T is obviously sort of kicking herself for going this route. I wonder how many other people go to this location?
[00:38:36] Chelsey Donn: I guess that's something that I'm feeling a little bit confused about.
[00:38:40] Trey Gerrald: Yeah.
[00:38:41] Trey Gerrald: I'm unsure. What do you th this is neither here or there, but struck me. What do you think about Laura inviting their entire. Family for the final fitting.
[00:38:52] Chelsey Donn: Not
[00:38:53] Trey Gerrald: that seems like such, but it feels like such a giveaway. I mean, I recognize it's like to learn how to tie the bustle and stuff, but the wedding is in a week or I guess two weeks,
[00:39:03] Chelsey Donn: I don't know. I mean,
[00:39:05] Trey Gerrald: it just feels like the big reveal, like to invite the whole family to come for the final fitting versus like the big shock and awe of seeing you on the wedding day.
[00:39:14] Trey Gerrald: But maybe that maybe I'm I'm unaware because I don't do.
[00:39:18] Chelsey Donn: Yeah. I mean, that didn't, that didn't raise any flags for me. I think that, that, that makes sense. Especially if you have a dress with a difficult bustle, my sister had a dress with a D difficult bustle, and I went to like multiple fittings to learn how to do that thing. And it still took us a long time. So.
[00:39:36] Trey Gerrald: when was this written?
[00:39:38] Chelsey Donn: This was written in 2018. So pre pandemic,
[00:39:42] Trey Gerrald: I wonder, because to me, I feel like $1,700 for a wedding dress isn't that crazy? Obviously that's a lot of money that's a privileged statement, but I feel like wedding gowns are like astronomical. And when you look at the budget of a wedding, 1700 doesn't seem that outrageous to me. I mean like wedding rings, like at Tiffany's are a thousand dollars.
[00:40:03] Trey Gerrald: So this is like,
[00:40:04] Chelsey Donn: No is low for a dress, but I don't know. funny when I first read that part, I was like, are they talking about the full refund or are they talking about the dry cleaning and drama? Like did they have to have a few sessions with their life coach
[00:40:17] Trey Gerrald: well, they said though dry cleaning was 300, so that's like a large
[00:40:20] Chelsey Donn: and then $1,400? That is emotional.
[00:40:23] Trey Gerrald: I took that as the price of the gout, which in my mind, if you have, if you're an international franchise, you could refund 1700 dollars. It's not even that much.
[00:40:33] Chelsey Donn: Right. Well, that's why I think they were saying it was only $1,700. I don't know. I definitely think they could have done more. They should have done more. I'm I'm on Lord he's side, you
[00:40:42] Trey Gerrald: Wait devil's advocate at the beginning of the Review! to does Laura mention how early in the process they bought the dress, because we get a timeline that the final fitting had to be the week before, but I'm wondering do They give us dates on the backend as well?
[00:40:58] Chelsey Donn: They don't, but they said that they scheduled the last fitting for a month in advance. And you know, if they're scheduling it in advance, they must've gone several months prior.
[00:41:08] Trey Gerrald: that was my only sort of devil's advocate is like, was Laura coming to them with a rushed timeline
[00:41:13] Chelsey Donn: then it says, well, no, because the next sign, after that, you know, they brought their family learn how to tie the bustle. They say all appointments scheduled way in advance.
[00:41:21] Trey Gerrald: what does that even mean though?
[00:41:23] Chelsey Donn: Well, I mean, I feel like way in advance me and if they're saying it was a month and you're saying way in advance, I think it has to be at least a couple months.
[00:41:30] Trey Gerrald: know, I think I'm on Laura T side
[00:41:32] Chelsey Donn: I think we have to be on Lord he's side.
[00:41:34] Trey Gerrald: We never really addressed humor or entertainment.
[00:41:37] Chelsey Donn: right. Not humorous, really.
[00:41:40] Trey Gerrald: cause
[00:41:41] Chelsey Donn: Um, not a funny matter, really, almost like a horror movie.
[00:41:45] Trey Gerrald: But I thought it was funny, especially under the context of a horror movie.
[00:41:49] Trey Gerrald: the death. The funny part to me is that Laura assumes that they pricked the finger, like the explanation they give for the blood as a pricked finger. I just think prick seems very dainty and delicate,
[00:42:00] Chelsey Donn: right. Actually, that is interesting because sometimes it's like a prick and then they're saying they streaked blood down the front of the gown. So it's like if I think of a prick,